I too have been satisfied with help received from tech support. Someone else on a previous post recommended contacting them through Live Support. I've found this to be the fastest way to reach them and then email second.
I'm very happy with my decision to switch from a competing cart to 3dcart. If you decide to sign up, once you get over the initial phase of getting everything setup and designed (which can be a bit tricky at first), I think you'd be very happy with your decision.
Best wishes!
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