At a given time, there could be 20-30 people trying to get live chat support, and depending on the number of technicians on at the time, you may get a message to place a support ticket.
Your best bet is to place a support ticket, you are free to try live chat, or give us a call during phone hours, but in the end, a support ticket will still need to be created, unless you have a "yes/no" question.
We don't have any guarantees on the time you'll have to wait to get on "live chat", but, i can promise you that if you place a support ticket, you'll get an answer to your question quickly.
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Gonzalo Gil
3dCart Support
800-828-6650 x111
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