Hi echelondvd!
Yep! For the one time low low price of $37, 652.95
we get ALL THAT!
Take a look at the screen capture below . . .
This is showing a couple of visitors at the site and the specific products/categories that they are looking at. In ver 2.0 it's even cooler as we see the sites with the uniqueitem.html description vs the sortavagueandhardtomemorize.asp descriptions as in ver 1.0 (above).
Anytime a visitor is having problems (we might see an error page displayed) ie. forgot password, etc. We can "invite" them to chat with us. The visitor receives a popup with a customized message indicating to click <OK> to chat or <Cancel> to decline the offer to chat.
Multiple departments (ie. "sales", "customer service", etc.) can be created and each has a library of canned commands, replies, links, images, etc that can be sent with one click allowing for prompt replies to common questions. Obviousl, real time chatting is fine, too. You're not restricted to just canned replies.
Return "chatters" are identified by their registered name vs their IP address only.
What's really cool is to see the specific click paths people take through the site. Whether email campaigns are generating click throughs, if "featured products" are generating interest, which free online games people are playing during business hours when they should be working, etc.
All in all it's a very neat and affordable plugin that adds just one more indication of a customer service oriented business and a bit more credibility to the site. I think knowing that there's a real person behind the pixels increases the comfort level of a potential customer.
Give it a whirl! If you happen to see us online at Frik-n-Frak's, chime on in and say "Hey!"
~fr_k