Hey Marisa
You should check if there is any errors when OM try to send the status to 3dCart.
You can check that with the Stack Controller Status.
To open that, you have to Press : Ctrl+Shift+S when you are on the main menu in OM.
It should tell you something like : There are : X records on the stack.
Then click ok, then click Yes to open the web stack viewer.
There, you should see in the error log, the reason of why the status has not been updated in 3dCart.
It can be : password incorrect, url incorrect ....
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