Hello to all, I was just wondering how many of you have shipped something to a customer and then had the customer send you an email telling you that the order arrived broken? We've had some, but not many and most of them are in fact telling the truth, but I had a custmer email me a couple of days ago and tell me his shipment arrived broken and that he wanted replacements. Our return policy clearly states that if the order is damaged during shipping, it is the responsibility of the shipper and to file a claim with them. Being the nice (dumb) person that I am, I told the customer to save on shipping cost, he could send me photos of the damaged items and I'd file it with UPS and send him replacement items. It took him over 9 days to get me the photo's, ( out of town on business ) and when I looked at them, I had to laugh
You could tell without a doubt that the pictures had be doctored up with photoshop to look like the items had be chipped or like a chunk had been knocked out of the items. I sent him back an email and told him to send the products back to me and I would refund him his money. All of this for an order of less than $25.00 Anyway, no more mr. nice (dumb) guy, from now on, I will tell the customers to please read the return policy on merchandise damaged during shipment. Anybody else have a story like this?
John
CrippleCreekCandles.com