We use them, but in a different way. We offer swatches of our fabrics, and charge a $5.00 fee--we wanted to make it possible for the customer to apply the fee toward a future purchase, so we made the swatch product a gift certificate. They use the number generated to receive a $5.00 discount when they place their order.
My only complaint is that the certificate number is not listed on the customer's invoice or their account--I have to do that manually each day before I print the invoices. If I don't, then I'll have customers several weeks down the road calling to ask what number to use for their discount. That was really a hassle because you can only look them up by date right now. From what I understand, however, the new update will have improved features for the gift certificates and I think this is one of them.
Overall, it has worked very well for us. We have not had anyone dispute them since we started 5 months ago.
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