I'm playing with the Live Chat program for the first time, and I have to say that I am impressed!

I do have one question. It seems that one a customer wants to chat with us, we should here a bell or something when they click to chat. I'm playing with this now, essentially chatting with myself (better than hearing voices, I guess). When I click on the support button, nothing happens. No sound to say, "Come to the computer and help this customer."

Is this the way things are suppose to be? I guess I was expecting a bell or a "You've got Customer" voice or something!