Quote:
Originally Posted by www.frik-n-frak.com
Personally - and I'm not trying to start any battles here - I'm not sure I would advise posting anything in ANY forum that is "sensitive" or could potentially adversely affect one's business. Sorta the same way that I might discourage anyone from discussing in "group therapy" what should only be discussed one-on-one with your therapist!
This forum, for us, has always been a perk - offered purely as a courtesy by 3dcart. We would much prefer their efforts be directed to the continuing improvement of the service/product we are paying for.
Private Messages, etc. can always be utilized for those subjects of a sensitive nature.
Just another opinion...
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Although I understand what you're saying as well and for the most part, I agree - I think the forums are a win-win situation for both us the merchants and 3dcart. The forums to some extent allow 3dcart to not be inundated with every little (and some bigger) issues that we face. I always check the forums first before submitting a support ticket for an issue or question that I have. If the forums weren't here, I could only imagine the amount of calls, emails, and support tickets they would have received from me alone.
But you're right whether there's a private section or not, it's important to exercise prudence in choosing what information to divulge. Private messaging can be helpful here, but in many cases it's hard to know who'll have the answer you need for a particular problem.
I still like the idea of a private section, but then would we all end up there to post questions and concerns? I don't know but I'd love to know (after they're done with the next release) what 3dcart thinks.