Lots of spam lately!

[cekman]

"Please do not open a thread for technical support issues. It is much more efficient to open a ticket."

Kildare - are you trying to keep us from discussing 'problem' issues with our fellow forum members?

Seems this discussion is what led to a possible solution to Mark's problem (good job Kildare!!!)

This is the 2nd or 3rd post lately from 3DCart suggesting we not discuss something in the forum. I hope this trend doesn't continue.

Mark - hope your issue is resolved quickly now that you've found a possible reason for the problem. Good Luck.

[Mark]

I apologize to 3Dcart for my frustration on the issue. I have been sending to those domains for two years and I had changed nothing in my configurations and all of a sudden, all emails were denied. From what has been disclosed on that article, the hosting provider apparently did not notify 3Dcart that their servers were blocked to those domains I was sending to. Apparently, many, many, domains are blocked from hosting data centers!

[3dCartRobb]

Originally Posted by cekman

Kildare - are you trying to keep us from discussing 'problem' issues with our fellow forum members?

Absolutely not. However, our protocol is for technical support issues to be addressed via technical support tickets and phone calls, and therefore we are trying to remove potential confusion that can occur. Your suggestion to open a thread with this issue, undermines our procedures and will in the end make it difficult for fellow members to get their issue resolved. We have no policy that regulates discussion of ideas and a free flow of information, but in matters of technical support, we have as strict policy against this. Not because we want to remove any communication channels within our customers, but because time and time and time again, it has caused frustration and confusion to customers who read a post by someone, and automagically assume that the problem they are experiencing MUST be the same thing. So in that regards, your "call to arms" for people to post about it would only serve to distract from individuals. You can read about this policy in our board rules if you so desire.

For example, the issues, as brought up in this thread are completely independent and were in no way relevant to the issue you reported in the thread, and therefore cause a significant amount of confusion with customers.

As I mentioned before, going forward, we will close any thread that is opened up that is a clear and present technical support issue., and a support ticket will be generated.

This is to minimize confusion with customers who will try to self diagnose their issues and to maximize the efficiency of the support staff.

[3dCartRobb]

Originally Posted by Mark

I apologize to 3Dcart for my frustration on the issue. I have been sending to those domains for two years and I had changed nothing in my configurations and all of a sudden, all emails were denied. From what has been disclosed on that article, the hosting provider apparently did not notify 3Dcart that their servers were blocked to those domains I was sending to. Apparently, many, many, domains are blocked from hosting data centers!

No problem Mark. This is why I had requested you to respond with your ticket because we could have done more investigating and see if there was any new data, as there was, about this issue.

[cekman]

Mark - so what do you have to do to correct it? Will they work with 3DCart - or do you have to just 'put up with it' until their SPAM issues are resolved? This must be causing problems for a lot of people.

Good thing Kildare was able to locate the post discussing the cause of this issue! Forums are such a GOOD thing! :-) The support staff needs to take a course in internet detective work.

Kildare - has your support staff ever subscribed to www.expertsexchange.com (I think that's what it's called).

In my previous life this was a free service and I was an expert there for MS Access. It is a FABULOUS site (or was anyway), for support staff to get really really good help to those horribly difficult problems.

In the past it was free but now I think you subscribe. But if it saved you (staff) many hours on even one problem it might be looking into. Plus you can become an expert there pretty quickly.

Not saying you need it - just personally recommending this particular sight from when I was in Support (yes I HAVE been in the 'Support person's shoes - for 20 years EEK!). Just a suggestion for another resource.

Good luck Mark - let us know how it goes.

[3dCartRobb]

Originally Posted by cekman

Mark - so what do you have to do to correct it? Will they work with 3DCart - or do you have to just 'put up with it' until their SPAM issues are resolved? This must be causing problems for a lot of people.

All affected providers will have to wait it out, as network solutions is holding the keys to the kingdom right now.

[cekman]

Originally Posted by Kildare

So in that regards, your "call to arms" for people to post about it would only serve to distract from individuals.

That is so NOT what I was doing and I don't appreciate it the implication.

I was sincerely trying to get Mark some help. You're taking my posts in a defensive way for which they were NOT intended. I apologize if you inferred disrespect.

I am honest and straight-forward. That doesn't mean I don't respect the support staff and all they do for us. But sometimes it's not enough, or needs a different approach.

Mark ALREADY opened a ticket - it was closed. Time to try something else. What is the correct procedure Mark should have used when his original ticket was closed - that may help resolve some of this??

You've succeeded in convincing me to constrain my posting. That should make everyone's day.

Child now going to time-out corner.