Lots of spam lately!

[rrw]

Has anyone else had their domain name email account inundated with spam lately? For such a long time I was not getting any at all, now all of a sudden all 3 of my domain name accounts are being slammed! Getting probably 50 a day--began last Monday!

[ScribeTime]

I've definitely noticed a big increase in spam over the past week or two on both domains. We're getting at least a dozen on one account every day with crazy subject lines. On the other we received about 50 bogus product reviews this morning that were obviously automated. That was a first.

So frustrating!

[rrw]

We also get the bogus reviews. We actually had to remove our "Contact us" page with the submission form because it was spammed so much--had to just list our contact information instead.

[thedancingdaisy]

I had 52 bogus reviews this morning, but they were actually done by ScanAlert.

[Luxlife]

Normally, the Smartermail email system diverts all spam. The filters have been fantastic. Perhaps they changed some the settings at the server level. Perhaps this relates to the email server problems.

[Rungreen]

We've been getting a lot too. That's inbound.

Unfortunately, anything that comes from our 3dcart mail server appears to be not getting to our customers. We've had constant complaints about not giving confirmations, not answering questions, etc. 3Dcart is adamant that nothing can be done- so are we to just not communicate with our customers?

We moved to the drastic step of using another in-house server with our 3Dcart domain email as a mask on top of that address. Don't know what else to do.

[rrw]

You know, we too have had customers claiming that they have not been getting our emails--just thought they were being filtered out as spam, but if others are having this issue then that may not be the case.

[cekman]

Originally Posted by Rungreen

We've been getting a lot too. That's inbound.

Unfortunately, anything that comes from our 3dcart mail server appears to be not getting to our customers. We've had constant complaints about not giving confirmations, not answering questions, etc. 3Dcart is adamant that nothing can be done- so are we to just not communicate with our customers?

Rungreen - I had the same response from 3DCart for mail not getting to my customers also. They refuse to even consider that they can do anything to help. I've never worked with a company before that won't help when emails get blocked or delayed. The receiving server company will ONLY work with the email administrator (3DCart) - not with the inidvidual (me) 3DCart says I have to take care of it as it's my DOMAIN that is causing the problems. No one will work with me and as a result some of my customers don't get any of my emails, either automated or directly from me.

I LOVE 3DCart except for this issue. Since I can't communicate with my customers I'm at a loss as to what to do - if you make any headway please let me know. I just don't understand how they can say this isn't something they can help with. In fact they are the ONLY ones who can help.

My previous provider would contact the email server in question and let them know that my email was not a problem (no spam etc). It sometimes took a few days, and they had to make the effort - but I ALWAYS got things going again.

In a time when people can use your email to send SPAM and when it's easy to get 'blacklisted' - even if you don't send SPAM yourself- then you really need someone on your side who can keep your business up and going. I would LOVE suggestions on this. I can't get through to anyone with a rr.com or comcast.net email address and it's driving me crazy.

Other than this issue 3DCart support has been fabulous - but I'm really at my wits end with their lack of concern on this issue.

[cekman]

rrw - PLEASE open a ticket on this - if enough people report the problem maybe 3DCart will help us out.

[Luxlife]

We too are having issues with outbound email. We just learned that a recipient has not received email. We tested this by sending to an another email address on a different system. The message has not been received.

We confirmed this by sending test emails with Outlook.

We submitted a ticket today.