Version 3 Feature list - Page 9

Mark · #81 () 08-07-2008, 03:28 AM

I hope something comes out soon. before the holiday buying seanson.

MissHTML · #82 () 08-07-2008, 04:41 PM

don't hold your breath

DCG · #83 () 08-11-2008, 08:57 PM

I mainly just want to see the checkout process improved. I don't like the current one at all. Having the shipping info before billing into doesn't make sense, and is the opposite of what customers are used to on pretty much every other site.

3Dcarts argument for the current way doesn't make sense either. They say that the shipping info is asked first so that you can contact customers who don't complete orders. The obviously is illogical, and the shipping address (if they're sending products as a gift) is often a different person than the sender. You obviously wouldn't want to contact the receiver, you would want to contact the sender.

I really hope the new release takes a page out of Volusion. Their checkout process is professional, fast and very easy for customers to understand and use. I prefer 3dcart of course, but that's one area where Volusion currently blows 3dcart away.

cekman · #84 () 08-11-2008, 10:04 PM

DCG - I agree with the complexity of the checkout and hopefully that will be improved. However I thought they asked for shipping info first so shipping could be calculated and shown to the customer ASAP??

mueller · #85 () 08-12-2008, 12:03 AM

Quote:

However I thought they asked for shipping info first so shipping could be calculated and shown to the customer ASAP??

Don't most sites including 3DC allow this to be done by providing zip code on the shopping cart page. Sort of makes the address up front redundant if it is to allow for shipping calculation.

cekman · #86 () 08-12-2008, 12:09 AM

Quote:

Originally Posted by mueller

Don't most sites including 3DC allow this to be done by providing zip code on the shopping cart page. Sort of makes the address up front redundant if it is to allow for shipping calculation.

Yes - but I took that option off my site - I didn't like the way it looked/worked. I thought it was really confusing. Plus- what if you're shipping to multiple addresses? I may turn it back on again to see how it works - when I first started my cart I just thought my customers would be confused.

Mark · #87 () 08-12-2008, 12:11 AM

I agree. This has impacted our conversion. I've even had customers call and state they can't figure out our checkout. I also agree that the zip code shipping calc feature eliminates the needs to collect shipping info prior to checkout. In addition, the requirement to create account with password and such also impacts conversion. In addition, I had to add some comments on the pages in order to direct customers through the unique checkout experience.

Inviting Ways · #88 () 08-12-2008, 09:07 AM

Quote:

Originally Posted by Mark

I agree. This has impacted our conversion. I've even had customers call and state they can't figure out our checkout. I also agree that the zip code shipping calc feature eliminates the needs to collect shipping info prior to checkout. In addition, the requirement to create account with password and such also impacts conversion. In addition, I had to add some comments on the pages in order to direct customers through the unique checkout experience.

Requiring the customer to create an account is purely optional. If you don't think it's necessary, turn the feature off. I have it so that an email is required, but no registering or passwords needed to buy.

Mark · #89 () 08-12-2008, 06:28 PM

I'd love to turn off the account registration, but, I don't see a way to do that. All the templates have an account login required. Simply turning off a password requirement still requires customer to "create an account". Is there a way around this?

Etailers number one mistake:
http://www.getelastic.com/required-r...rce-usability/

Inviting Ways · #90 () 08-12-2008, 10:20 PM

I'm not sure what you're referring to as far as "required registration". My customers do not need to create an account to purchase. They simply need to input their email address, shipping & billing info. In my opinion, that is not creating an account. It's the minimum requirements needed to ensure that I have all the info needed to process their order.

I don't require them to log in and use a password to purchase from my store, hence, no need for an account. Also, if they're using PayPal or Google Checkout, there's less information they need to input.