Testimonial

[rrw]

I've always found testimonials important when making a purchase, so I'd like to add mine to help anyone considering a move to 3DCart. I also believe that when I receive service above and beyond, others need to know about it.

We were with Monster Commerce for several years, and over time noticed a serious decline in the level of customer service. While the actual product is important, the level of customer service that accompanies the product is just as important. When a technical issue arrises, I want to be sure there is someone available in a reasonable amount of time to assist me. I know I'm not their only customer, but by golly I want to feel like I am.

My entire experience with 3DCart has been very positive. My goal was to have a website that was as user friendly as possible, to look professional developed, and yet be flexible enough to allow us to make immediate changes when necessary. We had the designer (Michelle) do a custom layout for us, and it is perfect--exactly the look and feel that we wanted.

With over 90,000 products to enter, it took a few months to enter all of our data. When we began to import our products into Stone Edge Order Manager (which we can't live without), we did run into a problem. It was a perplexing problem, and at first no one at 3D or Stone Edge could figure it out. The great part, however, is that instead of one company blaming the other, they actually worked together to figure it out!!! I'm so used to everyone passing the buck, that I was certain we were going to be left hanging, but Jimmy in tech support was relentless. I really felt like he cared as much as I did!

Ok, end of sermon, just wanted to let you know that we are very satisfied customers.