Go Back   3dCart Shopping Cart Software Forums > Shopping Cart Software > Pre-Sale Questions

Reply
 
Thread Tools Display Modes
  #11 ()  
Old 07-18-2008, 03:53 AM
ScribeTime ScribeTime is offline
3dCart Power User
 
Join Date: Aug 2007
Posts: 173
Default

I'm assuming that you're referring to support tickets (correct me if I'm wrong). We also have more than one account with 3dcart, but this has never been a problem for us. In our email support requests we always specify and highlight at least twice in the email (and sometimes put the domain name in bold letters), which domain we're referring to.
Reply With Quote
  #12 ()  
Old 07-18-2008, 12:32 PM
Mark Mark is offline
3dCart Power User
 
Join Date: Sep 2007
Posts: 246
Default

Yes. Confusing.
Reply With Quote
  #13 ()  
Old 07-18-2008, 04:28 PM
www.frik-n-frak.com www.frik-n-frak.com is offline
3dCart User
 
Join Date: Feb 2006
Location: Charlotte, NC, USA
Posts: 93
Default

We also have multiple accounts with 3dcart. However, when submitting a support ticket, we submit the ticket under the email address and/or through the admin of the account/domain that the ticket relates to.

We've not yet encountered any difficulties.

~fr*k
__________________
Frik-n-Frak.com - Intriguing Products for Curious Minds
Wooden Puzzles, Brainteasers, Tavern Puzzles and Games!

Last edited by www.frik-n-frak.com : 07-18-2008 at 04:48 PM.
Reply With Quote
  #14 ()  
Old 07-18-2008, 08:53 PM
Mark Mark is offline
3dCart Power User
 
Join Date: Sep 2007
Posts: 246
Default

I did submitt from one account and the ticket reply came back on another account. How do I get an ticket account setup for the second account? It gets hard to track when the emails go to the wrong store.
Reply With Quote
  #15 ()  
Old 09-18-2008, 11:24 PM
hanzoswords hanzoswords is offline
3dCart User
 
Join Date: Feb 2006
Posts: 37
Default

are the rewards points and affiliate programs 3dcart addons ? i didnt notice them in the backend on my updated carts.
Reply With Quote
  #16 ()  
Old 09-19-2008, 12:28 AM
Mark Mark is offline
3dCart Power User
 
Join Date: Sep 2007
Posts: 246
Default

demo cart or live cart?
Reply With Quote
  #17 ()  
Old 09-19-2008, 12:37 AM
GonzaloGil GonzaloGil is offline
Moderator
 
Join Date: Feb 2006
Posts: 227
Default

The affiliate and rewards are standard on V3.

See:

https://www.onlinesupportweb.com/index.php?_m=downloads&_a=view&parentcategoryid=19 &pcid=0&nav=0


For guides on each of the new features (will show you what they do, how to turn them on/off)
__________________
----------------------------
Gonzalo Gil
3dCart Support
800-828-6650 x111
Reply With Quote
  #18 ()  
Old 09-19-2008, 05:46 AM
hanzoswords hanzoswords is offline
3dCart User
 
Join Date: Feb 2006
Posts: 37
Default

Thanks i figured it out right after i posted that question
Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 12:48 AM.


Powered by vBulletin® Version 3.6.3
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.0.0 RC8