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ItemUnitStock is set to 0 when a Promotion adds an item to the cart.

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  • ItemUnitStock is set to 0 when a Promotion adds an item to the cart.

    This is a weird bug that we noticed on our store.

    When an item is automatically added to a customers shopping cart through a Promo code and the customer checks out, the order returned by the API has the item under OrderItemList, but it's ItemUnitStock field is 0 even when there is stock available for the item.

    This is a major issue because we use webhooks when an order gets created to synchronize inventory across multiple stores. If the item comes in with a ItemUnitStock of 0, this will get reflected on the other site, effectively wiping out quantities across all stores so no customer can buy that product.

    Please fix this ASAP. I've noticed other strange behaviour related to the ItemUnitStock field in the past.

    Matt

  • #2
    Hi Matt. We have reported this over to our developers to look into. It would be best to create a ticket with our support department for tracking purposes so we can update you once resolved.

    Apologies for the inconvenience.

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