I had a customer complain that I had charged them twice for their Paypal payment and they wanted me to refund one. I explained that we only had the one payment and since we did not have their financial info, there was no way we could charge them multiple times or refund a transaction we could not see in our account.
I called Paypal and the guy on the phone was like hmmm.....silence, hes taking to someone in the background....more hmmm, hmmmm...then says everything is OK.
I called the customer in person and it looks like she went to pay with Paypal from our site. Then she thinks she got partway through the Paypal "verification process" and decided to cancel. She went ahead and paid for her order. Apparently Paypal charged $1.00 to her card as part of their verification process. They put my business name next to the verification charge then sent the charge for the order through to the card. So there were two charges from "us" on her statement and I could only see the valid one for her order.
/facepalm
Dana
I called Paypal and the guy on the phone was like hmmm.....silence, hes taking to someone in the background....more hmmm, hmmmm...then says everything is OK.
I called the customer in person and it looks like she went to pay with Paypal from our site. Then she thinks she got partway through the Paypal "verification process" and decided to cancel. She went ahead and paid for her order. Apparently Paypal charged $1.00 to her card as part of their verification process. They put my business name next to the verification charge then sent the charge for the order through to the card. So there were two charges from "us" on her statement and I could only see the valid one for her order.
/facepalm
Dana
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