Return Shipping

[GoldenEagleOutdoors]

Ok, I had another question come up......

I've had a few returns over the time I've run this website, but one of the biggest problems is getting people to mail their returns back to me. So, a thought occurred to me, why not email them a shipping label they can tape to the box, give it to a UPS driver, and it gets shipped to me. But, how do I do that with our 3DCART system??

Any suggestions anyone??

[concession-supply.com]

I think there is a RMA (Return Merchandise Authorizitaion) feature within the cart itself. You may want to explore that. if that is not what you are looking for, then UPS has a "return" feature. When you have an account, you can logon and process a "return" of a previously shipped item. You can (based on a fee) schedule a pickup for the return, email a label or US mail a label to the customer to return the item. We have used this UPS process several times.

[SarahInc]

I've had a few returns over the time I've run this website, but one of the biggest problems is getting people to mail their returns back to me.

I am confused by this. How is it a return if nothing is actually returned? Or are they mailing it somewhere else? Sorry, I am just confused by what you mean by this.

[GoldenEagleOutdoors]

What I mean is they call to say that it was damaged during shipping, or say oh yea I sent it back to you........

But, I never see it unless I withhold a refund or exchange until I get it.

Make sense??

[SarahInc]

Yes.

You can send UPS return labels to customers via email and they can print it out on their computer and tape it to the box. I think you can also send return labels with orders, and if they aren't used you get the money back, but I do think you have to pay like an additional $1 no matter what. The only thing is, if you make your customers pay for the return shipping, I am not sure how that would work, although I am sure it could be worked.

I really wouldn't be accepting a return and giving money back before receiving the return though. There is no incentive for the customer to return it, if they already got what they wanted. Plus, I find it suspicous that people don't send the returns back.

[GoldenEagleOutdoors]

Instead of charging a restock fee like a lot of companies do now, they have to ship the return back to me paying for it themselves. An equal trade-off I thought. I was just thinking maybe I can do it a little easier.

Cabelas gives you a return label when you receive an order, but they charge you $7.50 for shipping if you use it to return to them. Just an example of how one company does it.