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11 hours waiting for support so far

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  • 11 hours waiting for support so far

    Put a ticket in at 7:30 am. Not a word from support.

    Tried to get in contact by chat during the day several times but they kept bumping me out.

    I gave an issue that happened a month ago - store order follow up emails coming to me every 5 minutes with this error message below. Last time it was a server issue which I am sure of this time (sounds like a runaway process.)

    Frustrated with the lack of any communication from support on the issue as well as the recurrence.

    I messaged a Jimmy and Golanzo thus morning but nothing so far.

    I have to say that paying $200+ a month I would expect much, much better support and response.


    Domain: https://brigadegames.3dcartstores.com/
    Script: Order Follow Up

    Results:
    Error calling script "Order Follow Up" on "https://brigadegames.3dcartstores.com/" Path: "https://brigadegames.3dcartstores.com/admin/scripts/orders_notcomplete.asp?schedule_id=1": The underlying connection was closed: An unexpected error occurred on a send.

  • #2
    :mad: Almost 29 hours and not a peep from support or management.

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    • #3
      I'm at a loss for words and for me that's unheard of.....

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      • #4
        I would not be happy.

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        • #5
          I just tried to call support. I was on hold for 30min and then the phone went to voicemail!

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