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Posting Rules

Posting Rules
This forum was created to help 3dcart users share tips on getting the best out of the service, offer knowledge and experiences about e-commerce in general, and to promote a positive environment in which our merchants can request/dispense advice regarding best practices.

The forum was not created for 3dcart users to submit requests for customer support. Any support related thread will be removed and a support ticket will be placed on your behalf. If you have technical difficulties please visit http://support.3dcart.com.

The 3dcart forum is also not intended to be a medium in which to express dissatisfaction about 3dcart’s service, policies or its management and staff. Threads of this nature will also be removed from the forum. If a support issue with your 3dcart store was not resolved in a satisfactory manner; or if you feel that a particular 3dcart offering/policy is not to your liking, please let us know by emailing ceo@3dcart.com so we can address your concerns directly.

Again, our purpose is to cultivate a positive learning environment for our merchants rather than platform in which to express grievances.

Very Important Rules:
• Never give away your store administration login/password in this forum.

Should you need technical help, please let 3dcart staff help.
Also, please be aware that 3dcart staff will NEVER need to ask for your 3dcart related passwords.

General Rules:
• While debate and discussion are acceptable, we will never tolerate rudeness, insulting posts, personal attacks or inflammatory posts. Our decision is final in these matters.
• Please refrain from posting meaningless threads, one word (or short) nonsensical posts, or similar postings.
• Multiple or repeated posting in order to increase your post count is not allowed.
• Advertising, spamming and trolling is not allowed. This includes using the forum email and Private message system to spam other members.
• We also do not allow posts that are sexual in nature.
• Please wait at least 24 hours before bumping posts.
• Discussion of illegal activities such as software and music piracy and other intellectual property violations are not allowed.
• Each member is allowed one login account. Registering with multiple accounts is not allowed.
• We reserve the right to remove offensive posts without notice.
• We also reserve the right to remove postings which are in violation of our specified posting rules
• Also, while these rules cover most common situations, they cannot anticipate everything. Consequently, we reserve the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.
• You cannot post any affiliate or referral links, or post anything asking for a referral. Such posts will be subject to removal.
• You cannot post advertisements or notices for contests.
• We also reserve the right to ban anyone who willfully violates the forum rules, as access to our support forums are a privilege and not a right. A banned customer is still entitled to support from the support system, but will not be able to participate in the forum.
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Hurricane Irma's Potential Impact on 3dcart

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  • Hurricane Irma's Potential Impact on 3dcart


    As Hurricane Irma crosses the Caribbean, we're all keeping a close watch on the storm and its possible impact. It's still too soon to tell exactly where or if it will make landfall in the United States, but since 3dcart is located in South Florida, we're in its path. According to weather forecasts, we'll be affected by hurricane conditions over the weekend.

    Here's what you need to know:
    • Our servers are not in South Florida. Your online store will not experience downtime stemming from conditions here.
    • The safety of our employees is our top priority. Therefore, phone support will not be available this weekend.
    • We ask that our customers use ticket support for emergency issues only, as we will have minimal support available over Saturday and Sunday.
    • Our 17,000 sq. ft. building is equipped with a 150kw generator and hurricane-proof windows to ensure uninterrupted service is offered to 3dcart's merchants, despite our limited staff this weekend.
    • While the weekend will see the actual impact of Hurricane Irma, hurricane or tropical storm conditions may continue for several days. As of right now, we expect to be back to full operations by Monday, but this may not be possible. We thank you for your patience and we'll keep you updated.
    For reference, 3dcart is located in Tamarac, FL. For more information on storm conditions this weekend, CNN maintains live updates on Hurricane Irma.

    Thank you all for your support.
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