Posting Rules

Posting Rules
This forum was created to help 3dcart users share tips on getting the best out of the service, offer knowledge and experiences about e-commerce in general, and to promote a positive environment in which our merchants can request/dispense advice regarding best practices.

The forum was not created for 3dcart users to submit requests for customer support. Any support related thread will be removed and a support ticket will be placed on your behalf. If you have technical difficulties please visit

The 3dcart forum is also not intended to be a medium in which to express dissatisfaction about 3dcart's service, policies or its management and staff. Threads of this nature will also be removed from the forum. If a support issue with your 3dcart store was not resolved in a satisfactory manner; or if you feel that a particular 3dcart offering/policy is not to your liking, please let us know by emailing [email protected] so we can address your concerns directly.

Again, our purpose is to cultivate a positive learning environment for our merchants rather than platform in which to express grievances.

Very Important Rules:
* Never give away your store administration login/password in this forum.

Should you need technical help, please let 3dcart staff help.
Also, please be aware that 3dcart staff will NEVER need to ask for your 3dcart related passwords.

General Rules:
* While debate and discussion are acceptable, we will never tolerate rudeness, insulting posts, personal attacks or inflammatory posts. Our decision is final in these matters.
* Please refrain from posting meaningless threads, one word (or short) nonsensical posts, or similar postings.
* Multiple or repeated posting in order to increase your post count is not allowed.
* Advertising, spamming and trolling is not allowed. This includes using the forum email and Private message system to spam other members.
* We also do not allow posts that are sexual in nature.
* Please wait at least 24 hours before bumping posts.
* Discussion of illegal activities such as software and music piracy and other intellectual property violations are not allowed.
* Each member is allowed one login account. Registering with multiple accounts is not allowed.
* We reserve the right to remove offensive posts without notice.
* We also reserve the right to remove postings which are in violation of our specified posting rules
* Also, while these rules cover most common situations, they cannot anticipate everything. Consequently, we reserve the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.
* You cannot post any affiliate or referral links, or post anything asking for a referral. Such posts will be subject to removal.
* You cannot post advertisements or notices for contests.
* We also reserve the right to ban anyone who willfully violates the forum rules, as access to our support forums are a privilege and not a right. A banned customer is still entitled to support from the support system, but will not be able to participate in the forum.
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Release Notes: v10.0.0 & v10.0.1

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  • Release Notes: v10.0.0 & v10.0.1

    January and the first half of February see the release of versions 10.0.0 and 10.0.1 which introduce the following.

    • SEO Stats for Product Page, Category Page, Blog Categories and Posts, & Extra Pages
      Available on Plus Plans and higher, this module will grab information from Google Analytics, and Google Webmaster, to let the store owner know the traffic and other information that a store’s page receives. (KB)
    • Facebook Ads Module Updates
      Updates made to the Facebook Ads module to use Graph API v3.3 as well as other improvements to the module.
    • Checkout Additional Fees
      This new module (available on Pro plans and higher) will allow merchants to create checkout questions that incur additional charges to the order. This can be useful to merchants during, for example, situations where there's a bulk customized product order and you'd like to offer the chance for the shopper to pay extra for a rush on the order. The checkout question could be tailored to have options for standard production and express production for an additional cost. If selected, the additional cost is then recalculated onto the order total and used for checkout. (KB)
    • Restrictive Shipping Export/Import Modification
      Modification to the Export/Import function on Restricted Shipping module allowing merchants to see and use the Product ID of the products as well as the full name of the shipping method. (Previously the CSV file had only the catalogid and the generic name of the shipping method) Via the CSV file, merchants will be able to insert and update their shipping restrictions more easily. (KB)
    • Product Stock Level for Unpaid Orders Edit
      New setting to allow merchants to decide whether inventory is deducted on unpaid orders or not. Previously, all completed orders - even those in the unpaid status - would deduct from inventory. This setting will allow merchants to have the option of disabling inventory deduction just for Unpaid orders. (KB)
    • Amazon Integration Adjustment - PII Data Handling
      Update to the Amazon Order Sync Module. Amazon Data Protection Rules now strictly state that Personally Identifiable Information (PII) must be deleted after a set amount of time has passed. The Amazon Order Sync module has been updated to update Amazon synch orders that are 30-days or older and replace their PII with "Amazon Replaced" (Similar to GDPR). The order and their respective amounts will be preserved for record keeping, but the personally identifiable information will be replaced including the customer names, addresses and phone numbers. (KB)
    • Minor fixes/updates

    • Minor fixes/updates

    As always, thank you for choosing 3dcart!