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Blank Phone Numbers from PAYPAL

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  • Blank Phone Numbers from PAYPAL

    Support just helped me figure out a problem that has been bugging me for some time.

    I kept getting orders without a phone number. That's fine for domestic orders -but international customs forms require a phone number.

    Finally we figured out it was only on PAYPAL payments that this could happen.

    Jimmy had me look at my PayPal settings and we found this:

    Under Account -> Profile -> Hosted Payment Settings

    there is a option for phone number. It can be on(optional), on(required) or off (paypal recommended)

    I had it set to on (optional) - I changed it to REQUIRED

    It didn't matter if the customer already entered the phone number on the 3DCart side - it would still return the order with whatever they entered in PAYPAL (apparently).

    Just FYI - I prefer to require the phone number so I can contact customers with problems and have the number for international orders.
    C Ekman
    Owner/Designer: Cobweb Corner
    http://www.cobwebcorner.com

  • #2
    Originally posted by cekman View Post
    Support just helped me figure out a problem that has been bugging me for some time.

    I kept getting orders without a phone number. That's fine for domestic orders -but international customs forms require a phone number.

    Finally we figured out it was only on PAYPAL payments that this could happen.

    Jimmy had me look at my PayPal settings and we found this:

    Under Account -> Profile -> Hosted Payment Settings

    there is a option for phone number. It can be on(optional), on(required) or off (paypal recommended)

    I had it set to on (optional) - I changed it to REQUIRED

    It didn't matter if the customer already entered the phone number on the 3DCart side - it would still return the order with whatever they entered in PAYPAL (apparently).

    Just FYI - I prefer to require the phone number so I can contact customers with problems and have the number for international orders.
    Thanks C for the info

    It's good to know... do you know if Paypal payflow users have the same problem by any chance? I'll have to check now...

    Thanks!
    Andres

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    • #3
      Sorry -I don't know!
      C Ekman
      Owner/Designer: Cobweb Corner
      http://www.cobwebcorner.com

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