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Howdy folks.. got a question..
The email on our store is [email protected], in an effort to brings rma's, support and other general questions to one central area we've implemented a ticket system..
People still respond to [email protected] with general questions, rma requests, etc, which we don't want them to do.
We've been instructing them to use the ticket system but that's a manual process that we want to get rid of..
If we change to a non-existant email the customers receive 'email undeliverable' messages on thier side for just about anything they do on the site.
If we put an auto response on [email protected] then people get an auto response when they post reviews because the reviews are sent as though the user sent them.. They we have to answer how come I have to log a ticket emails..
We're stuck in trying to resolve the email issue without hobbling the ability of the cart to send emails.
Any suggestions?
Thanks, Mark
The email on our store is [email protected], in an effort to brings rma's, support and other general questions to one central area we've implemented a ticket system..
People still respond to [email protected] with general questions, rma requests, etc, which we don't want them to do.
We've been instructing them to use the ticket system but that's a manual process that we want to get rid of..
If we change to a non-existant email the customers receive 'email undeliverable' messages on thier side for just about anything they do on the site.
If we put an auto response on [email protected] then people get an auto response when they post reviews because the reviews are sent as though the user sent them.. They we have to answer how come I have to log a ticket emails..
We're stuck in trying to resolve the email issue without hobbling the ability of the cart to send emails.
Any suggestions?
Thanks, Mark