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  • Bandwidth Questions

    When moving over to 3d bandwidth was examined since january of 2009. Only once (December 2009) did the old cart ever exceed 3Gb. Most other months were around 2.5Gb so the professional plan was selected because it had a 4Gb limit.

    Just today the 90% warning was issued (3,446Gb) along with the notice about the extra charge that will be incurred.

    Now, since moving here Google Analytics is showing a -16.87% change in visits at 3d so I'm wondering how, with less traffic, using the same images as in the old cart, the bandwidth can explode like this?

    :confused:

  • #2
    Hello,
    The bandwidth usage has to do with the amount of images downloaded mainly, and so even if you have the same visitors, or less, if you happen to be using larger images your usage will be higher than before.

    Could you provide your store URL, i would like to check it out...
    ----------------------------
    Gonzalo Gil
    3dCart Support
    800-828-6650 x111

    Comment


    • #3
      Just shot you a PM with a summary at the URL for you to check out.

      Comment


      • #4
        Our usage suddenly doubled about two weeks ago and the users didn't change. Somethings wrong here. :(

        Comment


        • #5
          Did you find anything Gil??

          Today my message says that they expect my OVERAGE to be 2.33 Gb :eek: That was my whole monthly usage under the old cart.

          Comment


          • #6
            See if you have 3dzoom enabled. Sometimes these zoom features eat up alot of bandwidth.

            Comment


            • #7
              Bandwidth calculations are done by reading a log file that the server creates and so the chances of it being incorrect are very low (it is 100% based on usage of your web site).

              The server keeps a log of every file downloaded, viewed, etc.

              If you feel that bandwidth calculations are incorrect, you can submit a support request to support @ 3dcart.com so that we can look at the logs, but, to this date, every time we do look into this, its either

              A) Large images, taking lots of bandwidth
              B) Spiders/Robots indexing your store, many times at your request (ie by joining a new product feed such as Google base)
              C) Import/Export files being uploaded/downloaded several times each day

              Comment


              • #8
                Not trusting logs. Ticket openned.
                Look at bandwidth usage for the last entire year. Then, in the last two weeks, doubled! :mad:

                Comment


                • #9
                  Likewise. Seems like too much of a conicidence that mine started going up a couple weeks ago also.

                  Comment


                  • #10
                    We've been running on 3dcart for four years. The last two weeks, the bandwidth usage has doubled. Support is looking in to it.
                    We haven't had a change in users or visits to support it. We only have 150 items!

                    Comment


                    • #11
                      Here's my stats for the last year:
                      Support says they don't see anything out of the ordinary for Sept!
                      The day's only half over and look at today's info!
                      Something is just not right, here.....

                      9/1/2009 81.80

                      9/2/2009 104.47

                      9/3/2009 89.02

                      9/4/2009 121.43

                      9/5/2009 65.92

                      9/6/2009 95.57

                      9/7/2009 106.54

                      9/8/2009 114.85

                      9/9/2009 102.66

                      9/10/2009 137.91

                      9/11/2009 104.69

                      9/12/2009 69.73

                      9/13/2009 0.05

                      9/14/2009 94.35

                      9/15/2009 102.01

                      9/16/2009 110.62

                      9/17/2009 115.29

                      9/18/2009 98.74

                      9/19/2009 87.06

                      9/20/2009 78.79

                      9/21/2009 121.42

                      9/22/2009 116.82

                      9/23/2009 94.34

                      9/24/2009 128.90

                      9/25/2009 84.83

                      9/26/2009 71.14

                      9/27/2009 0.00

                      9/28/2009 167.31

                      9/29/2009 139.30

                      9/30/2009 79.07

                      10/1/2009 78.71

                      10/2/2009 94.00

                      10/3/2009 75.10

                      10/4/2009 0.00

                      10/5/2009 152.25

                      10/6/2009 125.79

                      10/7/2009 90.25

                      10/8/2009 87.34

                      10/9/2009 85.58

                      10/10/2009 71.91

                      10/11/2009 79.56

                      10/12/2009 97.54

                      10/13/2009 97.87

                      10/14/2009 92.28

                      10/15/2009 73.40

                      10/16/2009 96.44

                      10/17/2009 59.95

                      10/18/2009 72.06

                      10/19/2009 188.78

                      10/20/2009 277.82

                      10/21/2009 98.07

                      10/22/2009 76.58

                      10/23/2009 103.22

                      10/24/2009 80.22

                      10/25/2009 72.79

                      10/26/2009 104.65

                      10/27/2009 116.09

                      10/28/2009 118.48

                      10/29/2009 97.32

                      10/30/2009 119.07

                      10/31/2009 64.01

                      11/1/2009 72.88

                      11/2/2009 94.11

                      11/3/2009 103.56

                      11/4/2009 87.57

                      11/5/2009 91.32

                      11/6/2009 83.79

                      11/7/2009 98.42

                      11/8/2009 102.40

                      11/9/2009 96.54

                      11/10/2009 105.16

                      11/11/2009 101.44

                      11/12/2009 82.43

                      11/13/2009 90.38

                      11/14/2009 90.67

                      11/15/2009 72.24

                      11/16/2009 104.77

                      11/17/2009 108.76

                      11/18/2009 96.61

                      11/19/2009 129.54

                      11/20/2009 75.29

                      11/22/2009 90.88

                      11/23/2009 57.85

                      11/28/2009 96.74

                      11/29/2009 81.78

                      11/30/2009 103.62

                      12/1/2009 106.02

                      12/6/2009 99.81

                      12/7/2009 98.46

                      12/8/2009 101.41

                      12/9/2009 135.27

                      12/10/2009 115.39

                      12/11/2009 113.72

                      12/12/2009 123.85

                      12/13/2009 116.62

                      12/14/2009 111.99

                      12/15/2009 94.61

                      12/16/2009 88.81

                      12/17/2009 99.00

                      12/18/2009 89.37

                      12/19/2009 64.16

                      12/20/2009 73.49

                      12/21/2009 77.33

                      12/28/2009 98.59

                      12/29/2009 75.07

                      12/30/2009 91.77

                      12/31/2009 98.56

                      1/1/2010 64.62

                      1/2/2010 118.71

                      1/3/2010 128.25

                      1/4/2010 91.23

                      1/5/2010 111.96

                      1/6/2010 145.29

                      1/7/2010 105.45

                      1/8/2010 88.50

                      1/9/2010 112.84

                      1/10/2010 85.51

                      1/11/2010 121.69

                      1/12/2010 116.59

                      1/13/2010 0.00

                      1/14/2010 129.80

                      1/15/2010 125.83

                      1/16/2010 93.59

                      1/17/2010 108.26

                      1/18/2010 122.29

                      1/19/2010 158.58

                      1/20/2010 100.51

                      1/21/2010 80.76

                      1/22/2010 127.33

                      1/23/2010 99.92

                      1/24/2010 159.11

                      1/25/2010 104.68

                      1/26/2010 135.79

                      1/27/2010 134.48

                      1/28/2010 100.25

                      1/29/2010 117.72

                      1/30/2010 87.59

                      1/31/2010 96.14

                      2/1/2010 110.24

                      2/2/2010 123.42

                      2/3/2010 118.43

                      2/4/2010 97.32

                      2/5/2010 102.99

                      2/6/2010 92.40

                      2/7/2010 139.03

                      2/8/2010 102.40

                      2/9/2010 115.94

                      2/10/2010 105.30

                      2/11/2010 145.35

                      2/12/2010 101.59

                      2/13/2010 0.00

                      2/14/2010 78.63

                      2/15/2010 110.61

                      2/16/2010 122.59

                      2/17/2010 108.24

                      2/18/2010 110.08

                      2/19/2010 95.70

                      2/20/2010 68.56

                      2/21/2010 99.10

                      2/22/2010 114.85

                      2/23/2010 102.05

                      2/24/2010 100.77

                      2/25/2010 107.98

                      2/26/2010 123.11

                      2/27/2010 79.77

                      2/28/2010 104.86

                      3/1/2010 128.90

                      3/2/2010 110.21

                      3/3/2010 121.76

                      3/4/2010 108.88

                      3/5/2010 126.33

                      3/6/2010 70.95

                      3/7/2010 78.82

                      3/8/2010 113.87

                      3/9/2010 99.67

                      3/10/2010 101.10

                      3/11/2010 102.20

                      3/12/2010 110.17

                      3/13/2010 91.67

                      3/14/2010 93.46

                      3/15/2010 109.96

                      3/16/2010 99.23

                      3/17/2010 126.26

                      3/18/2010 103.05

                      3/19/2010 98.29

                      3/20/2010 84.90

                      3/21/2010 95.12

                      3/22/2010 125.22

                      3/23/2010 124.94

                      3/24/2010 111.18

                      3/25/2010 106.38

                      3/26/2010 95.94

                      3/27/2010 157.52

                      3/28/2010 93.54

                      3/29/2010 128.15

                      3/30/2010 88.78

                      3/31/2010 102.89

                      4/1/2010 92.99

                      4/2/2010 111.64

                      4/3/2010 93.21

                      4/4/2010 84.56

                      4/5/2010 104.45

                      4/6/2010 119.18

                      4/7/2010 104.79

                      4/8/2010 106.08

                      4/9/2010 111.52

                      4/10/2010 83.72

                      4/11/2010 101.12

                      4/12/2010 102.51

                      4/13/2010 109.35

                      4/14/2010 115.81

                      4/15/2010 89.63

                      4/16/2010 103.04

                      4/17/2010 85.32

                      4/18/2010 83.24

                      4/19/2010 118.03

                      4/20/2010 149.71

                      4/21/2010 99.82

                      4/22/2010 104.88

                      4/23/2010 89.07

                      4/24/2010 72.08

                      4/25/2010 90.21

                      4/26/2010 105.34

                      4/27/2010 109.07

                      4/28/2010 125.67

                      4/29/2010 135.82

                      4/30/2010 110.22

                      5/1/2010 88.55

                      5/2/2010 84.68

                      5/3/2010 112.38

                      5/4/2010 98.84

                      5/5/2010 115.33

                      5/6/2010 100.96

                      5/7/2010 98.07

                      5/8/2010 90.94

                      5/9/2010 87.11

                      5/10/2010 109.45

                      5/11/2010 118.92

                      5/12/2010 125.74

                      5/13/2010 104.68

                      5/14/2010 112.77

                      5/15/2010 102.27

                      5/16/2010 85.39

                      5/17/2010 128.93

                      5/18/2010 115.99

                      5/19/2010 119.98

                      5/20/2010 101.11

                      5/21/2010 102.22

                      5/22/2010 80.06

                      5/23/2010 91.51

                      5/24/2010 144.26

                      5/25/2010 116.99

                      5/26/2010 111.86

                      5/27/2010 94.12

                      5/28/2010 82.35

                      5/29/2010 77.91

                      5/30/2010 67.49

                      5/31/2010 72.57

                      6/1/2010 87.41

                      6/2/2010 86.65

                      6/3/2010 61.52

                      6/4/2010 86.28

                      6/5/2010 59.49

                      6/6/2010 63.74

                      6/7/2010 75.15

                      6/8/2010 93.73

                      6/9/2010 96.43

                      6/10/2010 73.13

                      6/11/2010 76.91

                      6/12/2010 77.25

                      6/13/2010 103.46

                      6/14/2010 92.00

                      6/15/2010 88.38

                      6/16/2010 81.98

                      6/17/2010 84.73

                      6/18/2010 71.95

                      6/19/2010 66.44

                      6/20/2010 75.02

                      6/21/2010 57.31

                      6/22/2010 86.08

                      6/23/2010 104.78

                      6/24/2010 101.71

                      6/25/2010 130.10

                      6/26/2010 84.11

                      6/27/2010 0.01

                      6/28/2010 116.81

                      6/29/2010 104.46

                      6/30/2010 115.57

                      7/1/2010 112.22

                      7/2/2010 97.58

                      7/3/2010 65.92

                      7/4/2010 69.34

                      7/5/2010 74.48

                      7/6/2010 81.73

                      7/7/2010 77.41

                      7/8/2010 69.78

                      7/9/2010 78.83

                      7/10/2010 76.60

                      7/11/2010 89.35

                      7/12/2010 77.98

                      7/13/2010 141.13

                      7/14/2010 96.95

                      7/15/2010 116.54

                      7/16/2010 98.71

                      7/17/2010 55.71

                      7/18/2010 72.95

                      7/19/2010 100.38

                      7/20/2010 97.97

                      7/21/2010 86.26

                      7/22/2010 157.19

                      7/23/2010 122.42

                      7/24/2010 94.04

                      7/25/2010 135.58

                      7/26/2010 118.31

                      7/27/2010 105.75

                      7/28/2010 115.40

                      7/29/2010 97.95

                      7/30/2010 149.69

                      7/31/2010 99.25

                      8/1/2010 90.54

                      8/2/2010 105.88

                      8/3/2010 120.07

                      8/4/2010 122.38

                      8/5/2010 130.63

                      8/6/2010 120.50

                      8/7/2010 108.05

                      8/8/2010 111.53

                      8/9/2010 119.90

                      8/10/2010 131.17

                      8/11/2010 139.40

                      8/12/2010 0.03

                      8/13/2010 96.59

                      8/14/2010 83.34

                      8/15/2010 104.07

                      8/16/2010 114.32

                      8/17/2010 139.21

                      8/18/2010 125.50

                      8/19/2010 129.96

                      8/20/2010 143.31

                      8/21/2010 76.21

                      8/22/2010 101.97

                      8/23/2010 123.37

                      8/24/2010 106.93

                      8/25/2010 115.01

                      8/26/2010 105.58

                      8/27/2010 108.01

                      8/28/2010 106.62

                      8/29/2010 124.07

                      8/30/2010 127.60

                      8/31/2010 125.96

                      9/1/2010 108.38

                      9/2/2010 113.04

                      9/3/2010 99.78

                      9/4/2010 99.01

                      9/5/2010 93.95

                      9/6/2010 119.97

                      9/7/2010 129.59

                      9/8/2010 154.77

                      9/9/2010 182.22

                      9/10/2010 253.82

                      9/11/2010 209.47

                      9/12/2010 228.75

                      9/13/2010 257.30

                      9/14/2010 266.39

                      9/15/2010 248.15

                      9/16/2010 234.45

                      9/17/2010 224.77

                      9/18/2010 219.73

                      9/19/2010 211.09

                      9/20/2010 193.75

                      Total bandwidth used: 38,785.26

                      Comment


                      • #12
                        Well, I am going to account this to back-to-school, but, I am definately going to have to keep an eye on it. Just cannot account for such an upsurge. :confused:
                        Will have to trim back some files or images, or something.

                        Comment


                        • #13
                          Ours skyrocketed so high due to 3dzoom. We quickly disabled that , once we noticed how much bandwidth it was using.
                          (¯`v´¯)
                          `*.¸.*´

                          ¸.•´¸.•*¨) ¸.•*¨)
                          (¸.•´ (¸.•´ .•´ ¸¸.•¨¯`•
                          * P£†®ª *

                          Shadow Trailers
                          www.TrailerandTruckParts.com
                          www.Trailer-Wheels.com
                          www.iTrailerParts.com

                          Comment


                          • #14
                            Did you recently begin using McAfee, Trust Guard or any other security type system? We had a similar thing happen once on our old shopping cart, and it had to do with the way they were running the daily McAfee scans.
                            Laura Z
                            Brass & Silver Traditions
                            www.brassandsilvertraditions.com

                            Comment


                            • #15
                              Check your SmarterStats!

                              You guys need to check your SmarterStats if enabled on your account. This was happening to us months ago and it turns out there was some overseas accounts that would hit our website thousands a time a minute which just soaks up that bandwidth. I ended up having 3dcart block all IP addresses from a specific country - I had to provide them with a list for the country. Check your SmarterStats and look at how many times certain IP addresses are hitting your site like for the past day. If you see thousands of times then you have a problem like we did.

                              Comment

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