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  • Contact CRM Mystery

    Ok, the CRM form seems to be working fine but I've gotten a couple emails with "Support Request :" and either an order number or a product in the subject.

    I'm unable to find these in the CRM manager or anywhere else.

    I'm guessing I'm just looking in the wrong spot but can't find the messages anywhere.

    :confused:

  • #2
    Hi. Support Request emails are generated through the Live Chat system. If you are offline when someone clicks that link, it gives them the option to leave a message, which then comes to you as a Support Request email message.
    Laura Z
    Brass & Silver Traditions
    www.brassandsilvertraditions.com

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    • #3
      Aha, mystery solved..

      I thought the chat messages got stored and when I didn't see any messages in Chat when I logged in so I didn't think anyone was using it.

      Thanks for the tip.

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