Announcement

Collapse
No announcement yet.

No technical support available!

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • No technical support available!

    Beware, there is no support available after 5:00pm. The live chat is not available, the support ticket website is down and there is no phone support!
    And, our website is down.....:mad:
    www.concession-supply.com

  • #2
    Well, our site is backup, but, it concerns me that I couldn't contact anyone!
    I went to the support website and it said no live chat was available. I tried to submitted a ticket but, the support website had an ssl error and was displaying unsecure content and I couldn't login to our account in order to submit a support ticket. And the toll free number was not manned in off hours.
    www.concession-supply.com

    Comment


    • #3
      Not sure what the problem could have been, but I submitted a ticket and received an answer within minutes.

      Comment


      • #4
        I was not able to even submit a ticket!
        Their support website would not allow me to login!
        Our website was down for 30 minutes.
        www.concession-supply.com

        Comment


        • #5
          I would follow up on that tomorrow if I were you. It wasn't a universal problem, though. I was in contact with them after 6:30 Pacific time without any difficulty. Hopefully you won't have any more down time!
          Laura Z
          Brass & Silver Traditions
          www.brassandsilvertraditions.com

          Comment


          • #6
            Just for future reference, If you have problems submitting tickets, just e-mail them to support (at) 3dcart (dot) com

            I understand that they have support checking on emails for issues like this. I had problems like this in the past and I was able to get it resolved by just emailing them.

            Hope this helps.
            Andres

            Comment


            • #7
              Thanks for the input, but, I feel that their support site should be properly configured for submission of support tickets without security errors
              www.concession-supply.com

              Comment


              • #8
                Originally posted by concession-supply.com View Post
                Thanks for the input, but, I feel that their support site should be properly configured for submission of support tickets without security errors
                I'm with you on that one. It's frustrating when this happens.
                Andres

                Comment


                • #9
                  Never seen that problem and I submit tickets in the evening all the time and get quick responses. Must have been a one time thing.

                  Comment


                  • #10
                    I just tried it and when I try to login securely, with https, there is content on the page that is delivered that is not secure. If you have your browser setup properly, it will restrict non-secure content (as it should). When you are logining in to a secure webpage, a security warning pops up warning of the insecure content.

                    Comment

                    Working...
                    X