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Can't checkout b/c missing phone #

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  • Can't checkout b/c missing phone #

    Hello,

    I am putting in a ticket about this, but I was curious if anyone else had this experience. In the last 24 hours we have had 2 customers tell us they cannot checkout because it is asking for a phone number but there is no place to enter one. Is there any way to disable a phone number from being required?

    Thanks,

    Rob

  • #2
    Rob,
    By chance, are you using paypal? if so, check this out:

    https://support.3dcart.com/index.php...barticleid=160
    ----------------------------
    Gonzalo Gil
    3dCart Support
    800-828-6650 x111

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    • #3
      Hi Gonzalo,

      Thanks for the message. Yes, David got right back to me this morning and gave me the info.

      Is there any reason why we must collect a phone number from a customer? Most people are fine giving it out, but we find there is a significant number of people who just don't want to give it out.

      Thanks!

      Rob

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      • #4
        It's a built in requirement of 3dcart. I've been lobbying to make this optional all year.

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