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  • Merchant emails not working

    Our new order merchant emails are not working. Anyone else have this issue?
    it's been a week now with a support ticket opened, and am looking for help.
    Thanks in advance. :)
    www.concession-supply.com

  • #2
    I've been having emails problems since around 11-4 .

    Like you I've had a ticket open and support keeps telling me there's nothing wrong contrary to the information I'm supplying.

    :confused:

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    • #3
      We've had intermittent problems too this month, but are working fine now.

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      • #4
        submitted ticket yesterday.....no reply either

        I submitted a support ticket yesterday regarding not getting my emails and have yet to get anything other than an auto-generated reply that they received my ticket. My order confirmation emails are not being forwarded to me and several customer emails I sent got bounced back.........

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        • #5
          Originally posted by DMLLC View Post
          I. . . My order confirmation emails are not being forwarded to me and several customer emails I sent got bounced back.........
          That was the exact problem we had. I submitted a ticket and it was taken care of--don't know what they did, however.

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          • #6
            Us too, same problem. We submitted a ticket last week, and they said that many people were experiencing this and they were trying to determine what was happening. I checked again yesterday an they said it is still being researched, although our emails seem to be coming through much more quickly so far today.
            Laura Z
            Brass & Silver Traditions
            www.brassandsilvertraditions.com

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            • #7
              turns out 3dcart's SPAM mechanisms were filtering/blocking our emails. Pretty strange, indeed. Took a week for them to figure it out, but, am glad it was resolved. :)
              www.concession-supply.com

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              • #8
                We heard the same thing, and it seems to be fixed. Thank you 3dCart for getting this corrected!
                Laura Z
                Brass & Silver Traditions
                www.brassandsilvertraditions.com

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