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  • Phone system

    Hello all,

    I realize that this is not a "general configuration" question regarding the cart software, but I didn't know where else to post this.

    My question is regarding phone systems. I want to have an 800 number and wanted to know what everyone else is using and why.

    Thanks,

    Bryon
    www.macdimms.com
    The Mac Memory Specialists.

    Any fellow 3dcart Mac users can use the promo code - 3dcart - to receive a discount on RAM for your Mac. This is a special thank you for all the previous and future help!

  • #2
    We've used Ringcentral for the last several years and have been very happy with their service.

    You can setup their service to send you a text message whenever someone calls and/or leaves a voice message at your 800 number. There are several other features (i.e. you can have calls forwarded to an alternate phone number including your cell number, can setup multiple voice mail messages and rules).

    The cost is very reasonable and I think you can sign up for a free trial.

    You can check out all of their features and pricing at www.Ringcentral.com

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    • #3
      We use Voip service, and wouldn't even think of going back to standard or cable phone. The rates are reasonable, even for the 800 service, and there is a lot of flexibility. We have two locations, and the Voip system can be configured to ring both placed simultaneously. To go along with that, we use Bria soft phones so that we can also access phone service using our computers. Even better, Bria has an app for the iPhone, so that we can make and receive calls utilizing the 3G network, but still have the caller ID be from our business numbers. It makes it easy to work from anywhere, anytime.
      Laura Z
      Brass & Silver Traditions
      www.brassandsilvertraditions.com

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      • #4
        We like ring central a lot. Many people on our other platform also highly recommend them. For the 800# w/5 extensions plus fax over IT I think we pay about $8 a month by the year for 200 min a month that rollover (one month) if you don't use them which we don't. Also a lot of features like screening and day/time settings for how/where to route your calls. We only get a few calls a month but 2-3 sales a year on the phone it's paid for so a no brainer.
        Obviously they have bigger programs plus entire voip phone systems if your looking.
        Last edited by mondo; 11-22-2010, 04:30 PM.

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        • #5
          Would not use www.phonepeople.com. Terrible customer service and very unprofessional.

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          • #6
            Originally posted by ScribeTime View Post
            We've used Ringcentral for the last several years and have been very happy with their service.

            You can setup their service to send you a text message whenever someone calls and/or leaves a voice message at your 800 number. There are several other features (i.e. you can have calls forwarded to an alternate phone number including your cell number, can setup multiple voice mail messages and rules).

            The cost is very reasonable and I think you can sign up for a free trial.

            You can check out all of their features and pricing at www.Ringcentral.com
            Wow, this service appears to be exactly what I am looking for. Are you using the analog adapter or an IP based phone?
            www.macdimms.com
            The Mac Memory Specialists.

            Any fellow 3dcart Mac users can use the promo code - 3dcart - to receive a discount on RAM for your Mac. This is a special thank you for all the previous and future help!

            Comment


            • #7
              Originally posted by gigahertz6 View Post
              Wow, this service appears to be exactly what I am looking for. Are you using the analog adapter or an IP based phone?
              I would guess it would be an IP based phone, but since I'm not familiar with either term, I'm not sure. But you can log into your Ringcentral account and place a call online (through the account). It will then call whatever landline or cell phone you designate so that the call is placed from that phone, but with the caller id being your Ringcentral phone number.

              There's also an iphone app (which may work on other mobile devices) that I believe you can use to make and receive calls from (but again the call would be identified as your Ringcentral phone number).

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              • #8
                I've used VoIPO as my 800 service and local service provider since they opened for business.

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                • #9
                  We use Grasshopper.com previously called GotVmail.com We've had them for 3 years now.

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                  • #10
                    Wow, this service appears to be exactly what I am looking for. Are you using the analog adapter or an IP based phone?
                    We don't use a adapter or voip.

                    We're home based and just have ours auto forward straight to the land line phones during the day. When it rings it asks if we want to press #1 to answer/ press#2 tell them we'll call back in ten minutes/press #3 go to voice mail. You can change the forward # on the fly by phone or in admin.
                    If you have different people with different #'s like on cell phones you can set the extensions to forward to them.

                    After hours it auto switches to VM only

                    It also pops up an the computer with the same options you can click on.
                    Last edited by mondo; 11-23-2010, 01:51 PM.

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