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  • Bandwidth is NOT rest on the first of Feb!

    It is now 7:25 am on Feb. 1st and the bandwidth meter on our site is NOT reset. It is still charging us extra for Jan.

    If the bandwidth meter wasn't bad enough by over inflating what is really used now 3dcart seems to want to add months together to charge extra.

    Check your bandwidth. Like me you all are probably being overcharged because of this.

    Ken

  • #2
    The bandwidth will reset when the bandwidth monitor runs today and sees its a new month.

    Note however that today's bandwidth will show on February's chart, not January's chart.

    Last, there is no "inflation", the bandwidth usage is very accurate. If you would like me to give you access to your raw log files, send me a PM, and then you can run your own reports.

    New KB created regarding this topic, please review:

    https://support.3dcart.com/index.php...barticleid=472

    And see a report for example for your November/December bandwidth.
    ----------------------------
    Gonzalo Gil
    3dCart Support
    800-828-6650 x111

    Comment


    • #3
      Here is a simple solution to resolve the constant customer complaining about bandwidth problems...

      Don't charge for it like a lot of hosting companies do.

      We have a total of 60 domain names, and only 2 of them are on 3dcart. We would move every one of them over if it wasn't for the bandwidth and 'separate store' charges. We have the other 58 on a platform where we don't have to pay a separate fee per store, and bandwidth is unlimited.

      Just to save on bandwidth, we moved over all of our hi res images to a server not owned by 3dcart. One hi res image can run 200-400k. Imagine one customer looking at 20-30 products at a time. One customer can absolutely kill your bandwidth for the entire month. What I don't like is now all of our images aren't being held on the same domain, which hurts for SEO purposes.

      Anyway you look at it, charging for bandwidth is not a good idea. I'm quite sure there are bandwidth charges on 3dcart's end - which is why they are being charged. However, if many other hosting companies are just as competitive (if not more so) and offering unlimited data, 3dcart needs to come up with a solution to bundle in the pricing. Either that - or cut down on the google advertising and subsidize the bandwidth for existing customers.

      Comment


      • #4
        Don't charge for it like a lot of hosting companies do.
        Unfortunately this is not an option, our provider charges us for bandwidth, but, that's just the beginning. Being PCI compliant means we also need additional hardware that a normal hosting provider does not. Additionally it means additional software licenses, for things like log monitoring, intrusion detection,e tc. The bandwidth limitations on the plans mean that customers that use their stores more than others upgrade, and help pay some of these costs.

        If we offered unlimited bandwidth there would be very little reason to move up plans.

        However, we are always looking on ways to make our service better, and, we will look at current bandwidth usage, and perhaps look into updating our plans.
        ----------------------------
        Gonzalo Gil
        3dCart Support
        800-828-6650 x111

        Comment


        • #5
          FWIW, the cart we are leaving gives 25 gb for the same price we are going to pay here for 15gb. I dont expect free BW because 3D has to make money and the alternatives are a higher monthly base fee or worse, transaction fees.

          On the flip side, the overage fee here is slightly lower than our current cart (a 3D competitor we looked at charges $10 overage per gb and offers 15 gb for the same cost as 3D). I dont mind paying for bandwidth, but would like to see that 15gb raised to 20gb or at least the ability to prebuy BW at a reduced rate to avoid overages.

          Comment


          • #6
            Originally posted by GonzaloGil View Post
            Unfortunately this is not an option, our provider charges us for bandwidth, but, that's just the beginning. Being PCI compliant means we also need additional hardware that a normal hosting provider does not. Additionally it means additional software licenses, for things like log monitoring, intrusion detection,e tc. The bandwidth limitations on the plans mean that customers that use their stores more than others upgrade, and help pay some of these costs.

            If we offered unlimited bandwidth there would be very little reason to move up plans.

            However, we are always looking on ways to make our service better, and, we will look at current bandwidth usage, and perhaps look into updating our plans.
            It certainly is an option - just like anything in any business is an option. It's simply not an option your company is willing to make available. Just looking at some of your direct competitors, here's what they do:

            - Offer different features on different plans. The social media aspect of your cart is an incredible offer. Believe me, if you just offered it as part of an 'upgraded package', you would see many customers move up to the plan that offers it. There are other 'advanced' features currently included in all plans that could be split into higher plans.
            - Make different limits for SKU's, file storage, emails, email accts, etc (which you already do)
            - Charge transaction fees on smaller plans, and waive them for 'advanced' plans.
            - Faster support / dedicated account management / store building specialist for higher plans


            The problem with putting caps on bandwidth is you are shifting the store owners focus from 'trying garner more traffic' to 'trying to cut bandwidth'. I would much rather be able to make a decision to say 'yes, i really don't need that social media option', as opposed to 'should I put lower quality pictures of my products on the website to cut bandwidth'. The ability to put up more than one picture per product is great - but when you start adding up the bandwidth charges for high quality images - it adds up fast. Image quality and content are what drives sales. Unfortunately, both eat up bandwidth. Basically, we have to weigh the pros with the cons when it comes to decisions on the website for bandwidth concerns. We shouldn't have to worry about it - we should be more worried about delivering the best possible experience for our customers.

            I certainly understand that your provider is charging by bandwidth amounts. However, I'm sure every other company out there is being charged the same way. Somehow, they are still able to offer the option of unlimited bandwidth.

            Yes, your product is feature rich (which is why we have two of our stores with it). But the bandwidth issue severely makes us scratch our heads.

            Here are a few other options that I haven't seen from competitors, but would be ideas to offer if you are steadfast on not offering an unlimited option:

            - Offer 'rollover' bandwidth (like AT&T does with minutes). For a seasonal business such as we have, we are quite slow during the first half of the year, with a big spike for the second half. Yes, we could change plans, but due to the number of sku's we have, going to a lower plan isn't an option. However, being able to use the extra bandwidth that is left in other months is a fair option.

            - For customers with more than one store - allow bandwidth sharing between stores.

            Comment


            • #7
              Originally posted by BestCostumeSite View Post
              It certainly is an option - just like anything in any business is an option. It's simply not an option your company is willing to make available. Just looking at some of your direct competitors, here's what they do:

              - Offer different features on different plans. The social media aspect of your cart is an incredible offer. Believe me, if you just offered it as part of an 'upgraded package', you would see many customers move up to the plan that offers it. There are other 'advanced' features currently included in all plans that could be split into higher plans.
              - Make different limits for SKU's, file storage, emails, email accts, etc (which you already do)
              - Charge transaction fees on smaller plans, and waive them for 'advanced' plans.
              - Faster support / dedicated account management / store building specialist for higher plans


              The problem with putting caps on bandwidth is you are shifting the store owners focus from 'trying garner more traffic' to 'trying to cut bandwidth'. I would much rather be able to make a decision to say 'yes, i really don't need that social media option', as opposed to 'should I put lower quality pictures of my products on the website to cut bandwidth'. The ability to put up more than one picture per product is great - but when you start adding up the bandwidth charges for high quality images - it adds up fast. Image quality and content are what drives sales. Unfortunately, both eat up bandwidth. Basically, we have to weigh the pros with the cons when it comes to decisions on the website for bandwidth concerns. We shouldn't have to worry about it - we should be more worried about delivering the best possible experience for our customers.

              I certainly understand that your provider is charging by bandwidth amounts. However, I'm sure every other company out there is being charged the same way. Somehow, they are still able to offer the option of unlimited bandwidth.

              Yes, your product is feature rich (which is why we have two of our stores with it). But the bandwidth issue severely makes us scratch our heads.

              Here are a few other options that I haven't seen from competitors, but would be ideas to offer if you are steadfast on not offering an unlimited option:

              - Offer 'rollover' bandwidth (like AT&T does with minutes). For a seasonal business such as we have, we are quite slow during the first half of the year, with a big spike for the second half. Yes, we could change plans, but due to the number of sku's we have, going to a lower plan isn't an option. However, being able to use the extra bandwidth that is left in other months is a fair option.

              - For customers with more than one store - allow bandwidth sharing between stores.
              It does seem like the BW allotments are generally low for the number of products allowed as a store goes higher up the plan ladder, but it's not too far out of line with PCI-Compliant places like Corecommerce and BC (BC is finally PCI-Compliant). I find it more curious that some competing carts manage to offer a full feature set by default on all plans (except the free trials of course) while many of those same features are premiums here...must be a Windows server thing or something. ;)
              Last edited by Burnspot; 02-09-2011, 09:21 AM.

              Comment


              • #8
                Originally posted by Burnspot View Post
                It does seem like the BW allotments are generally low for the number of products allowed as a store goes higher up the plan ladder, but it's not too far out of line with PCI-Compliant places like Corecommerce and BC (BC is finally PCI-Compliant). I find it more curious that some competing carts manage to offer a full feature set by default on all plans (except the free trials of course) while many of those same features are premiums here...must be a Windows server thing or something. ;)
                I noticed yesterday CC is now offering unlimited BW on their Pro plan, hosted on Rackspace. I dont know how they can do this other than placing a higher than acceptable number of sites on a server, however, my competitor uses CC and I see no issues with their site performance.

                Comment


                • #9
                  Originally posted by BestCostumeSite View Post
                  The problem with putting caps on bandwidth is you are shifting the store owners focus from 'trying garner more traffic' to 'trying to cut bandwidth'.
                  I totally agree. It is Nov 10 and we are already in the "yellow" zone. I stay off my 3DCart as much as possible.
                  kem
                  AddressNumbers.com
                  Address Plaques, Memorials, Home & Garden Decor, Gifts and more.

                  Comment


                  • #10
                    Originally posted by BestCostumeSite View Post
                    It certainly is an option - just like anything in any business is an option. It's simply not an option your company is willing to make available. Just looking at some of your direct competitors, here's what they do:

                    - Offer different features on different plans. The social media aspect of your cart is an incredible offer. Believe me, if you just offered it as part of an 'upgraded package', you would see many customers move up to the plan that offers it. There are other 'advanced' features currently included in all plans that could be split into higher plans.
                    - Make different limits for SKU's, file storage, emails, email accts, etc (which you already do)
                    - Charge transaction fees on smaller plans, and waive them for 'advanced' plans.
                    - Faster support / dedicated account management / store building specialist for higher plans
                    While I agree with you that more bandwidth for cheaper is better (for us) I wanted to point out a flaw in your logic... everything you propose (like the transaction fees for smaller plans) make since for YOU, but not necessarily for everyone. You think its silly for 3dcart to run its business the way it is, however a low bandwidth site with many transactions would find it silly if 3dcart did what your proposing.

                    One idea to help with your images is this... use "low"er res images as defaults that link to higher res images hosted on flicker (free bandwidth for you). For instance you could put high res images from flickr in the image gallary. This would solve your problems with SEO. And really you should not have a 200k image load onto your product page anyway, its going to slow the site down for your visitors.

                    You might suggest that you should not have to go through this extra work, but there are trade-offs to every cart solution, and you just have to determine if the good things 3dcart does are worth putting up for the things you dont like.

                    Comment


                    • #11
                      Originally posted by rburton34 View Post
                      I noticed yesterday CC is now offering unlimited BW on their Pro plan, hosted on Rackspace. I dont know how they can do this other than placing a higher than acceptable number of sites on a server, however, my competitor uses CC and I see no issues with their site performance.
                      I fought with CC for 2 weeks before finally making the decision to come to 3d cart. In the end i am much happier with 3d cart. I had been with big v for the last 4 years but their recent issues forced me to move my websites. I spent nearly a week weighing all the options.

                      My main site uses about 50gb a month in bandwidth and with CC, i was going to pay $129 for their unlimited bandwidth plan. Thats $70 a month cheaper than 3d. But trying to get the site configured and working the way i wanted to was a nightmare. I had all kinds of issues importing my categories and products, in fact i never did get all my products added to it before i threw in the towel and signed up with 3d cart.

                      Within 1 week after signing up with 3d cart i was ready to go live, and did so. One big problem with CC is their online support is only available from 8am-8pm, and i do most of my work at night after the wife and kids are asleep.

                      Sure CC had some nice features, but i was never able to get my template to look and function the way i wanted and in the end i found the customer checkout experience to be horrible. They use a shared template system which handcuffs what you are able to do and customize. On the other hand 3d cart was very easy to customize and make it look and feel the way i wanted it to.

                      In the end i wish i had went with 3d cart instead of losing a couple weeks messing around with CC, but i do wish the bandwidth options were better.

                      I was paying $349 a month for 50gb of data transfer with big v and for the same money i can get 90gb of data transfer with 3d cart. Its not unlimited, but its good enough for me. That same 90gb with big v would have run me well over $500/mo in hosting fees, so for that i am happy. But yeah if 3d cart would up the bandwidth 20-40gb on the semi dedicated plans i would be much happier ;)
                      Active.Market.Solutions - 3dCart SEO Specialists
                      Extreme-Mods - Video Game Console Mods, Cases and Accessories
                      Willow Bay Naturals (being migrated) - Handmade Natural Lotions, Soaps, Candles

                      Comment


                      • #12
                        Originally posted by NMTEACO View Post
                        While I agree with you that more bandwidth for cheaper is better (for us) I wanted to point out a flaw in your logic... everything you propose (like the transaction fees for smaller plans) make since for YOU, but not necessarily for everyone. You think its silly for 3dcart to run its business the way it is, however a low bandwidth site with many transactions would find it silly if 3dcart did what your proposing.

                        One idea to help with your images is this... use "low"er res images as defaults that link to higher res images hosted on flicker (free bandwidth for you). For instance you could put high res images from flickr in the image gallary. This would solve your problems with SEO. And really you should not have a 200k image load onto your product page anyway, its going to slow the site down for your visitors.

                        You might suggest that you should not have to go through this extra work, but there are trade-offs to every cart solution, and you just have to determine if the good things 3dcart does are worth putting up for the things you dont like.
                        I agree the lower bandwidth sites would find it silly on the transaction fees. It was simply a mention of what other sites are doing. On the flip side of this, it would give incentive to those low bandwidth sites to try and drive more traffic to them - as it would save them money. It would be an incentive to grow - as opposed to staying the norm.

                        We have already moved the images to a 3rd party site. When referring to the 200k image load - it's necessary for the 3dZoom to work properly with the higher res image. They added on the function of 3dZoom - which in reality only works well with high res images (hence increasing bandwidth).

                        Yes, we shouldn't have to go through the extra work - but that's not really the issue. The real issue is that we should be able to self contain our site without having to worry about putting images (or other items) on 3rd party hosting sites. There are many many nuances of 3d cart - which is livable to deal with. However, having to keep portions of your own site on a totally different domain just to decrease bandwidth just doesn't make a whole lot of sense.

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