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  • Two shipping notices sent

    I am using Shipworks so I dont know if this issue is due to a setting there or not, however, when I print a shipping label 2 shipping confirmation emails are going out. Emails are exact duplicates and are the 3dcart email, not the shipworks email.

    How do I fix this so only one email is sent?

  • #2
    Originally posted by rburton34 View Post
    I am using Shipworks so I dont know if this issue is due to a setting there or not, however, when I print a shipping label 2 shipping confirmation emails are going out. Emails are exact duplicates and are the 3dcart email, not the shipworks email.

    How do I fix this so only one email is sent?
    By any chance did you use the same email as your admin email? You will get an email and your customer will get an email so if you used the your admin email you will get both emails.

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    • #3
      No, this is the actual email the customer gets once an order ships. I am testing the SW process and keep getting two shipping emails to the email account I am using to place orders from.

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