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  • Multiple Large Non Completed Orders

    Any ideas here?

    Every couple of days and sometimes every day, I see large ($250-$400) non completed orders. Very random products, never any name or contact info, and the ip address always begins with 178.63 . I think it shows Germany as an origin for the ip addresses.

    I am concerned for a coupe of reasons. At first I thought i was losing out on these sales. But now i doubt it. Is someone trying to hack into my website?

    Don't these large abandoned orders eat up bandwith. I am very concerned about that, because it always seems that I am going over my BW:confused:

    Once again, any help is appreciated. And thanks to those that have helped me with my previous questions.


    Sunshine Daydream Hippie Shop
    www.sunshinedaydream.biz

  • #2
    It most likely isn't a hacker, it is more probably a bot of some sort. I would just block that IP range if I were you. That should take care of it.
    Laura Z
    Brass & Silver Traditions
    www.brassandsilvertraditions.com

    Comment


    • #3
      Mine was a bot, I got them all the time until I added the IP range into my IP security. Haven't had one since :o)

      Comment


      • #4
        Here is one that is US-based and does exactly the same thing...it'll load up carts over multiple instances over a short period of time and then leave. You end up with 8-10 abandoned carts after each session:

        NetRange: 174.127.128.0 - 174.127.255.255
        CIDR: 174.127.128.0/17
        OriginAS: AS11404
        NetName: VANOPPENBIZ-ARIN-6
        NetHandle: NET-174-127-128-0-1
        Parent: NET-174-0-0-0-0
        NetType: Direct Allocation
        NameServer: NS2.SPECTRUMNET.US
        NameServer: NS1.SPECTRUMNET.US
        RegDate: 2009-05-04
        Updated: 2010-06-08
        Ref: http://whois.arin.net/rest/net/NET-174-127-128-0-1

        OrgName: vanoppen.biz LLC
        OrgId: VIS-47
        Address: C/O Spectrum Networks Operations
        Address: 2200 6th AVE
        Address: Suite 905
        City: Seattle
        StateProv: WA
        PostalCode: 98121
        Country: US
        RegDate: 2002-11-12
        Updated: 2010-12-03
        Comment: please use the abuse POC for any abuse related
        Comment: issues, other locations just delay responses.
        Ref: http://whois.arin.net/rest/org/VIS-47

        OrgNOCHandle: SNN8-ARIN
        OrgNOCName: Spectrum Networks NOC
        OrgNOCPhone: +1-206-494-3293
        OrgNOCEmail:
        OrgNOCRef: http://whois.arin.net/rest/poc/SNN8-ARIN

        OrgTechHandle: SNAS-ARIN
        OrgTechName: Spectrum Networks ARIN Swipper
        OrgTechPhone: +1-206-973-8300
        OrgTechEmail:
        OrgTechRef: http://whois.arin.net/rest/poc/SNAS-ARIN

        OrgAbuseHandle: SNA49-ARIN
        OrgAbuseName: Spectrum Networks Abuse
        OrgAbusePhone: +1-206-973-8300
        OrgAbuseEmail:
        OrgAbuseRef: http://whois.arin.net/rest/poc/SNA49-ARIN

        NetRange: 174.127.132.0 - 174.127.135.255
        CIDR: 174.127.132.0/22
        OriginAS: AS11404
        NetName: SPECTRUM-TUK-ADAPTIVE-SPIDER-TECHNOLOGY
        NetHandle: NET-174-127-132-0-1
        Parent: NET-174-127-128-0-1
        NetType: Reassigned
        Comment:
        RegDate: 2010-06-03
        Updated: 2010-10-11
        Ref: http://whois.arin.net/rest/net/NET-174-127-132-0-1

        CustName: Adaptive Spider Technology
        Address: 12201 Tukwila Intl. Blvd
        Address: Suite 200
        City: Tukwila
        StateProv: WA
        PostalCode: 98168
        Country: US
        RegDate: 2010-06-03
        Updated: 2010-10-11
        Ref: http://whois.arin.net/rest/customer/C02512798

        OrgNOCHandle: SNN8-ARIN
        OrgNOCName: Spectrum Networks NOC
        OrgNOCPhone: +1-206-494-3293
        OrgNOCEmail:
        OrgNOCRef: http://whois.arin.net/rest/poc/SNN8-ARIN

        OrgTechHandle: SNAS-ARIN
        OrgTechName: Spectrum Networks ARIN Swipper
        OrgTechPhone: +1-206-973-8300
        OrgTechEmail:
        OrgTechRef: http://whois.arin.net/rest/poc/SNAS-ARIN

        OrgAbuseHandle: SNA49-ARIN
        OrgAbuseName: Spectrum Networks Abuse
        OrgAbusePhone: +1-206-973-8300
        OrgAbuseEmail:
        OrgAbuseRef: http://whois.arin.net/rest/poc/SNA49-ARIN

        Comment


        • #5
          Bots

          Yup,

          We get the one from Seattle. Left 5 carts behind....

          John

          G1 Gallery

          Comment


          • #6
            Otoh....

            We use Woopra for traffic stats and can see this guy running around.

            Why is a BOT putting items in a cart?

            Anyone here call Seattle? If not then I'll give them a call....

            John

            G1 Gallery

            Comment


            • #7
              There are a LOT of bots that don't abide by the robots.txt instructions. :(

              Comment


              • #8
                174.127.132.0-174.127.135.255

                That's the IP range I banned...I watched on woopra with the pages loading, hitting 40+ pages per session, photos being downloaded, etc. haven't had a problem since I put that ip range in the IP security console

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