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  • Gift Certificate Issue

    Customers are redeeming their points for gift certificates but the GC's are not being generated. I can see where they were redeemed but the GC is not in the system.

    I have been with 3D Cart for a month now and have to say there are nothing but constant issues here. :mad: :mad:

  • #2
    You may want to submit a support ticket, this is not something forum users can help with. I can assure you gift certificates work, so, if you can have support look at your account, most likely something is not configured right.
    ----------------------------
    Gonzalo Gil
    3dCart Support
    800-828-6650 x111

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    • #3
      I will enter a ticket. Seems like customers can redeem for one GC but after that, they can redeem but the GC doesnt get created or show up.

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