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  • Blurry Images

    I am entering products into my new store and I have started having some images coming in very blurry. I do all my own pics, and they are not blurry until I load them here. Other pics that were taken on the same day may load clear, no problem. I'm baffled.
    AvaBaby's Preemie & Newborn Boutique
    EcoBaby Chic Organics
    doTerra Origins Essential Oils

  • #2
    you're probably uploading them via the admin panel. To my knowledge, it resizes the images automatically and is probably reducing the quality. I always upload my images via ftp.

    Comment


    • #3
      Do the images as a bulk upload. I haven't had any problems with them that way and you can create the thumbnails right then.
      David
      David's Gifts and Things

      Wholesale Gifts, Home Decorating, Jewelry and More

      Quality, Selection, Value Always

      The more you buy the more you save!

      Comment


      • #4
        I have tried renaming the file, I have uploaded the image through the file manager and it seems to come in ok, BUT when I add it to the product image it resizes the whole file. So it take the original image that came in a 291 KB and shrinks it down to 11 KB??

        So far it has done it on 2 products and won't change.

        I have seen that others need to clear their cache. How do I do that here?

        Thanks
        AvaBaby's Preemie & Newborn Boutique
        EcoBaby Chic Organics
        doTerra Origins Essential Oils

        Comment


        • #5
          Try deleting the file and then bring it back in. It doesn't overwrite the picture some times.
          David
          David's Gifts and Things

          Wholesale Gifts, Home Decorating, Jewelry and More

          Quality, Selection, Value Always

          The more you buy the more you save!

          Comment


          • #6
            Originally posted by EcoBaby1 View Post
            I have tried renaming the file, I have uploaded the image through the file manager and it seems to come in ok, BUT when I add it to the product image it resizes the whole file. So it take the original image that came in a 291 KB and shrinks it down to 11 KB??

            So far it has done it on 2 products and won't change.

            I have seen that others need to clear their cache. How do I do that here?

            Thanks
            To clear your cache, go to Settings>General>Store Settings, then scroll all the way down. You will see the Clear Cache button there.
            Laura Z
            Brass & Silver Traditions
            www.brassandsilvertraditions.com

            Comment


            • #7
              I have tried deleting the images and starting all over. It does the same thing. Maybe it is something in the product listing. Maybe I need to make a new product listing all together.

              Yes, thanks for the directions to "cache". The cache button is checked. Does that mean it is always clearing?
              AvaBaby's Preemie & Newborn Boutique
              EcoBaby Chic Organics
              doTerra Origins Essential Oils

              Comment


              • #8
                Checked means cache is enable. Uncheck and select clear cache. I doubt that has anything to do with the picture. eMail me the original picture and I'll look at it. Go to my PS store and use the email address.
                David
                David's Gifts and Things

                Wholesale Gifts, Home Decorating, Jewelry and More

                Quality, Selection, Value Always

                The more you buy the more you save!

                Comment


                • #9
                  David , there is nothing wrong with this image it is approx same size as all others. I removed everything, changed the file name, cleared the cache and reloaded it. It was resized from 291KB to 11KB all by itself. I did the loading through the file manager. I didn't even get the chance to load it on to the item detail page.
                  AvaBaby's Preemie & Newborn Boutique
                  EcoBaby Chic Organics
                  doTerra Origins Essential Oils

                  Comment


                  • #10
                    What I do notice, the one communality, is that all of the images, that this happens to are baby dresses. So they may be shorter and wider then the others. I loaded a random different dress image and it loaded just fine.

                    So is dimensions of the image a problem?
                    AvaBaby's Preemie & Newborn Boutique
                    EcoBaby Chic Organics
                    doTerra Origins Essential Oils

                    Comment


                    • #11
                      Ok, that is the problem. In the product detail, it doesn't like images that are wider then they are tall. Is there a way I can override that?
                      AvaBaby's Preemie & Newborn Boutique
                      EcoBaby Chic Organics
                      doTerra Origins Essential Oils

                      Comment


                      • #12
                        I load images all the time that are wider than they are tall. What are the default sizes that you have set in the store.
                        Settings; General, Store Settings

                        Send me the picture so I can upload it into my store and see what it does in my store. It may be a settings issue.
                        David
                        David's Gifts and Things

                        Wholesale Gifts, Home Decorating, Jewelry and More

                        Quality, Selection, Value Always

                        The more you buy the more you save!

                        Comment


                        • #13
                          Thumbs are at 250 X 250 and detail is at 550 X 550
                          AvaBaby's Preemie & Newborn Boutique
                          EcoBaby Chic Organics
                          doTerra Origins Essential Oils

                          Comment


                          • #14
                            Thumbs are kinda big.
                            Try 150 x 150, 300 x 300, 750 x 750
                            David
                            David's Gifts and Things

                            Wholesale Gifts, Home Decorating, Jewelry and More

                            Quality, Selection, Value Always

                            The more you buy the more you save!

                            Comment

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