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  • Feed for Googlebase rejections

    Google keeps rejecting my feeds exported by 3DCart. For example, it always sees them as comma delimited, even though I specify Tab. Then, it has problems with attributes, which I tweak to no avail.

    Is there anybody with working exports that knows the short way to get this working, I only have 46 products and they all have proper prices, etc. despite Google bitching that they don't..

    Support tickets aren't working for me, they say contact Google. No reply from them, of course..

  • #2
    Google Merchant Center

    Hi "D"!

    O.K. A couple of things for you.

    1. I would really highly recommend downloading Notepad++ if you have not done so already. Free, Open Source. This will definitely come in handy not only for Google but is a necessity for Bing.

    2. Relative to the Tab vs. Comma. I don't think 3D produces a comma delimited file. Check your settings under CUSTOMIZE in 3d's Google feed setup. Usually the issue is Quoted Fields. Google will accept this in addition to the Tab Delimited BUT you must tell Google to do so. Over on the Google side, after your have created the "feed name" it will take you back to the Data Feeds screen. There is an EDIT link next to your feed name. Click this and you will see radio buttons for using or not using quoted fields. You will also see multiple drop-down boxes related to your file. Check these as well.

    Hopefully you have looked at you file in Notepad ++. Did I mention how important this is?

    3. Now, for attributes. I include product_type. HOWEVER, and this is a hugh however, 3D does NOT put the underscore between product and type. Google wants this as all one but 3D gives your product AND type as if they are two seperate attributes. So use NOTEPAD++ to put in the underscore and connect these two.

    4. As for price I don't know if everyone does this but I use NOTEPAD++ to search and replace my prices as follows: I replace 10.99 with 10.99 USD in the file. I do this for each price that is in the file.

    5. I have no problems with Google Merchant Center and it always takes our feed. We get quite a lot of traffic from them.

    Now I'm going to see if I can copy a paste a bit of our feed file here for you to look at. Again, remember to check your 3D Google Customize settings. I'll try to copy and paste that here as well - so here goes.....

    1st the Customize settings: Well 3D has a very severe limit on the file size I can upload from the print screen so if you have any questions on this just reply to this and I'll check later.

    2nd - A snippet of our file:

    id title link price description condition image_link product_type
    ANR00001x World War 2 Photos WW2 Prints 1st Lt. Walter J. Lind of San Francisco http://www.g1gallery.com/product.asp?itemid=336 10.99 USD World War 2 Photos WW2 Prints 1st Lt. Walter J. Lind of San Francisco new http://www.g1gallery.com/assets/images/anr00001.jpg Arts & Entertainment > Artwork > Prints

    ANR00002x World War 2 Photos WW2 Prints Pilots of P-47 fighter planes France http://www.g1gallery.com/product.asp?itemid=337 10.99 USD World War 2 Photos WW2 Prints Pilots of P-47 fighter planes France new http://www.g1gallery.com/assets/images/anr00002.jpg Arts & Entertainment > Artwork > Prints

    ANR00003 Civil War Photos Prints Ship's officers on deck of Passaic class monitor http://www.g1gallery.com/product.asp?itemid=87 10.99 USD Civil War Photos Prints Ship's officers on the deck of a Passaic class monitor on the James River new http://www.g1gallery.com/assets/images/anr00003.jpg Arts & Entertainment > Artwork > Prints

    ANR00004x P-38 Lightning World War 2 Photos WW2 Prints pilots of the Northwest African Air Forces http://www.g1gallery.com/product.asp?itemid=168 10.99 USD P-38 Lightning World War 2 Photos WW2 Prints pilots of the Northwest African Air Forces new http://www.g1gallery.com/assets/images/anr00004.jpg Arts & Entertainment > Artwork > Prints

    ANR00005x World War 2 Photos WW2 Prints Artillerymen Hooking Tow Rope to Glider http://www.g1gallery.com/product.asp?itemid=338 10.99 USD World War 2 Photos WW2 Prints Artillerymen Hooking Tow Rope to Glider new http://www.g1gallery.com/assets/images/anr00005.jpg Arts & Entertainment > Artwork > Prints

    Note the underscore between product and type on the first line?

    See what this does for you and come back and let us know your results.

    John
    www.g1gallery.com

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    • #3
      Thanks for the homework, John, I'll be busy! ;-0

      Dwight

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      • #4
        Google Merchant Center

        O.K.

        Come back with any questions so we share with all here....

        All the Best,
        John

        P.S. You're just gonna LOVE Bing!

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        • #5
          We've had issues with Google rejecting products out of our feed that have quotation marks in the description fields. So replace all quotes with a double *single quote* mark.

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