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Import Advanced Options Problem

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  • -1badr6-
    replied
    Worked with a chat rep and fixed my problem.

    I was saving it as .csv file on my mac. He said they sometimes have error's with that.

    He told me to change it to a windows .csv file and it uploaded immediately.

    -Nick

    Leave a comment:


  • -1badr6-
    replied
    Originally posted by ElegantWeddings View Post
    talk to livechat, they will be able to take a look at your file and tell you what is missing

    it should be .csv file and properly formatted.
    Best thing to do is create a few advanced options manually and export that and use it as the guide to format the file.
    Thanks for the info, I will try to use live chat.

    I have done exactly what you described and made sure everything was lining up but it still wont' accept.

    Thanks, I will report back when I figure it out.

    -Nick

    Leave a comment:


  • ElegantWeddings
    replied
    Originally posted by -1badr6- View Post
    Ok I am trying to import a file into Advanced options.

    Everything I do it comes up with an error. Of course the forum won't let me attach my file. Can anyone help?

    I always get an error stating "incorrect file format".

    Thanks

    -Nick
    talk to livechat, they will be able to take a look at your file and tell you what is missing

    it should be .csv file and properly formatted.
    Best thing to do is create a few advanced options manually and export that and use it as the guide to format the file.

    Leave a comment:


  • -1badr6-
    started a topic Import Advanced Options Problem

    Import Advanced Options Problem

    Ok I am trying to import a file into Advanced options.

    Everything I do it comes up with an error. Of course the forum won't let me attach my file. Can anyone help?

    I always get an error stating "incorrect file format".

    Thanks

    -Nick
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