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Order Notifications Down for 2 weeks - anyone else?

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  • Order Notifications Down for 2 weeks - anyone else?

    For two weeks now, when we get a new order we haven't been getting an email order notification. It also appears neither do our customers.

    Anyone else out there experiencing this issue?

    A ticket was raised on the 3rd.

  • #2
    It must be unique to your setup. ours is fine.

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    • #3
      No issues on our end.

      Comment


      • #4
        No issues on our end either.

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        • #5
          have you checked to see if the mailbox is full 3-Dcart mail servers don't send out any notification

          Comment


          • #6
            Confirmations

            Have you or anyone made changes to your email account settings or templates? My confirmations were not going out for a while. I didn't know why. I discovered it was caused by a change "I" made - no fault on the 3D end. Go into each template and revert it to original. Make sure you have not entered anything in the "to" section.

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