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Help! Add to Shopping Cart Problem on Product Pages!

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  • Help! Add to Shopping Cart Problem on Product Pages!

    Hell0 fellow 3dcarters,

    I'm having a serious problem. For some odd reason, I cannot add products to the shopping cart from the product item's page itself, but I can from the category page using the quick view. This seems to be happening only for products with options (as in different colors, sizes). For products without options I can add to cart from the product page.

    What could be causing this little quirk and how can I fix as soon as possible?

    Thank you,
    Fatuma
    Hydara Fabrics|Fabrics Textiles|Islamic Clothing|African Head Ties|African Fashions

    P.S. Not sure whether or not it may be just my computer, but a customer was unable to choose the option they want and to add to the cart also.
    Fatuma Hydara
    Hydara Fabrics
    Your #1 Stop for Affordable African Fashions
    http://www.hydarafabrics.com

  • #2
    Also, my options are set to dropimage, but the drop images don't show on the site. Everything was working perfectly before and I didn't make any changes that could affect this. At least I don't think so. Please help!
    Fatuma Hydara
    Hydara Fabrics
    Your #1 Stop for Affordable African Fashions
    http://www.hydarafabrics.com

    Comment


    • #3
      Hi
      I did a quick check and I was able to add to cart from product pages and category pages.

      Check your cookies to see if you have accidentally put yourself on block list.
      Elegant Weddings +
      www.elegantweddingsplus.ca
      www.elegantweddingsplus.com

      Comment


      • #4
        Really? I don't know why it's not working on my end. I tried clearing my cache and I looked at the cookies, but there is no block list. Deleted any cookies for the website anyway just to see, but it's not working.
        Fatuma Hydara
        Hydara Fabrics
        Your #1 Stop for Affordable African Fashions
        http://www.hydarafabrics.com

        Comment


        • #5
          Not working here.
          browser:Firefox

          Product: Voile Lace, Flower Burst in Squares, 5 Yards
          Showed a color dropdown but only blue showed, cannot add to cart

          Comment


          • #6
            Yes, mondo is correct.

            It seems anything with a drop down choice cannot be added to cart.


            Try reverting back the listing template changes, if you've made any.
            (make back up first, and every subsequent reversal - very important)

            Also check your : Add To Cart Action in Settings>General>Store Settings
            Elegant Weddings +
            www.elegantweddingsplus.ca
            www.elegantweddingsplus.com

            Comment


            • #7
              That's why it's such a problem, as many of our items have dropdown options either for color or size. I'd also submitted a ticket to 3dcart and I was advised to revert the listing html also. And of course, they didn't warn me about saving it first and I didn't think of it on my own. What's done is done. However, even reverted to the original, I still cannot add products with options to the shopping cart from the product's specific page. Where else could the problem lie? Thank you very much.

              ~Fatuma
              Fatuma Hydara
              Hydara Fabrics
              Your #1 Stop for Affordable African Fashions
              http://www.hydarafabrics.com

              Comment


              • #8
                Also nothing out of place in cart settings in store settings.
                Fatuma Hydara
                Hydara Fabrics
                Your #1 Stop for Affordable African Fashions
                http://www.hydarafabrics.com

                Comment


                • #9
                  see if support can help you figure out why your dropimage is not showing on product page, perhaps this could be the cause for the addtocart issue.
                  If I do a view source on your page for a product that has dropimage, it does show that the correct information is there, but not transferred to the spacer provided when an option is chosen.
                  Elegant Weddings +
                  www.elegantweddingsplus.ca
                  www.elegantweddingsplus.com

                  Comment


                  • #10
                    Add to Cart

                    I successfully added a product to the cart. The dropimages are working too. I did notice that the text was "jumping" on the cart page, which seemed to indicate a javascript error. It may not be the javascript itself, but if a tag was moved or not closed just before it, that could be the problem.

                    Comment


                    • #11
                      Looks like it is working now, I was able to see the drop images and was able to add to cart on product pages with QuickCart.
                      Elegant Weddings +
                      www.elegantweddingsplus.ca
                      www.elegantweddingsplus.com

                      Comment

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