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Credit Card Error

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  • Credit Card Error

    I set up my online payment method to authorize only, and it is working when I test it in my administrator site. However, I've set myself up a test account from the actual store and enter the same credit card no., etc. as I used to test and I get the following error:

    Credit Card Error: Your credit card can not be charged at this time. Please try again later or contact us for additional assistance.

    Any ideas why it won't authorize?

  • #2
    Interesting - I had a customer report this error this morning.


    • #3
      And it's still not working this morning. Hello 3dCart? What's up?


      • #4
        Did you contact support? They don't monitor the forums.


        • #5
          Yes - I did first thing this morning.


          • #6
            3dCart support tells me the following:

            The error on the order states, "This terminal or user id is not permitted to process this transaction type". This message is coming directly from the gateway, VirtualMerchant. There is an issue with the merchant ID being used. It could be as simple as change the account from 'test' to 'live' mode however you would have to contact the gateway to get the exact cause of the error.

            Anybody else using VM and had to take it from a test to live mode? I'm not seeing it when I go out to their website.