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Incorrect Verification Word

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  • Incorrect Verification Word

    I had a customer trying to checkout and i see this as an error but she sent an email saying this

    Each time I enter all the information it rejects it saying I need to add the shipping method. I then refresh it and it still says free, then I have to redo my card information and the same thing happens three times in a row

    Only shipping we offer is free, which should automatically be selected.

    ANy ideas
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