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  • Refund

    IS there a way to do a partial refund?

    A customer ordered 2 items by mistake he only wanted one. Can i refund the difference?

  • #2
    You can change the order quantity and shipping/taxes right in the order, but to capture a partial amount or to issue a partial refund of a complteted trransaction , I believe you need to do this through the virtual terminal of your gateway processor.

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    • #3
      you would think they would add this feature

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      • #4
        Hey Chris....it depends on who your processor it. My client uses Auth.net and you can do partial refunds.
        Joanne Barker
        VS Web Design
        [email protected]

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        • #5
          If you are using Paypal as your gateway you have to issue the refund through Paypal itself. Can't be done on the 3dCart side.
          Laura Z
          Brass & Silver Traditions
          www.brassandsilvertraditions.com

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          • #6
            Originally posted by vswebdesign View Post
            it depends on who your processor it. My client uses Auth.net and you can do partial refunds.
            Does anyone have a capabilities grid that shows what each processor can and cannot do from within the admin tool?

            Gonzalo - Would it be possible for 3dcart to publish a table summary of which processors are integrated within the admin system? ability to do refunds, partial refunds, etc.

            jeff
            Jeff

            The Wedding Printer

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