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Coupon Codes Not Working in Phone Orders

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  • Coupon Codes Not Working in Phone Orders

    Anyone else finding this? Trying to complete incomplete orders over the phone and creating new phone orders - established, valid coupon codes are not working. Have to instead "act" like a customer and do the transaction on the front end with customer on the phone - coupon code works.

    BUT by doing it via front end, I don't have control over other things like adding additional discounts, credits, etc.

    Oh, and if I go BACK to the back end to try and complete the order I started in front end, it invalidates the coupon and I have to start over - back at the front end!

    Anyone?

  • #2
    No, we use coupon codes with phone orders all the time. I'd talk to support about this problem.
    Laura Z
    Brass & Silver Traditions
    www.brassandsilvertraditions.com

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    • #3
      Yeah, we used to also, with no problem. This just started Monday.

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