GIft Certificates and Shipping Charges

[vswebdesign]

When a customer purchases a Gift Certificate only, they are presented with shipping options. Even though I have set the weight and shipping dimensions to 0 and have Free Shipping checked, the customer is still presented with USPS and FedEx options making the customer think that we are sending a physical gift as opposed to an email.

Is there any way to suppress the shipping options when carts have gift certificates only?

[elightbox]

I just tested this and I see that all the shipping options show up at 0.00.

It is still confusing for customers.

Are you saying your are actually seeing shipping charges there?

[vswebdesign]

Yup...this is what I see with a GC only in my cart....


UPDATE: I set Exclude Free Shipping Items from Real Time Calculations and ALL of my shipping options were $0.00. Still confusing to customers, but at least they won't get charged for shipping that doesn't happen. You would think that gift certificates (essentially digital products) would not have a shipping method assigned.

[mtbottens]

I would write a bit of javascript to hide the shipping options entirely but only when a gift certificate is the only item in cart. You could probably do this by adding a data-id="[catalogid]" attribute to the products in the cart overview, and reading those values with javascript.