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GIft Certificates and Shipping Charges

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  • GIft Certificates and Shipping Charges

    When a customer purchases a Gift Certificate only, they are presented with shipping options. Even though I have set the weight and shipping dimensions to 0 and have Free Shipping checked, the customer is still presented with USPS and FedEx options making the customer think that we are sending a physical gift as opposed to an email.

    Is there any way to suppress the shipping options when carts have gift certificates only?
    Joanne Barker
    VS Web Design
    [email protected]

  • #2
    I just tested this and I see that all the shipping options show up at 0.00.

    It is still confusing for customers.

    Are you saying your are actually seeing shipping charges there?
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    • #3
      Yup...this is what I see with a GC only in my cart....


      UPDATE: I set Exclude Free Shipping Items from Real Time Calculations and ALL of my shipping options were $0.00. Still confusing to customers, but at least they won't get charged for shipping that doesn't happen. You would think that gift certificates (essentially digital products) would not have a shipping method assigned.
      Attached Files
      Last edited by vswebdesign; 01-05-2014, 08:35 PM.
      Joanne Barker
      VS Web Design
      [email protected]

      Comment


      • #4
        I would write a bit of javascript to hide the shipping options entirely but only when a gift certificate is the only item in cart. You could probably do this by adding a data-id="[catalogid]" attribute to the products in the cart overview, and reading those values with javascript.
        Michael

        JES Restaurant Equipment

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