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  • unencrypted connection message

    We have a minimum order amount in Store Settings ($25.00).

    Today, when a customer placed an order in the cart for less than $25.00, they clicked "Add to Cart". The following message popped up:
    ****
    "Although this page is encrypted, the information you have entered is to be sent over an unencrypted connection and could easily be read by a third party."
    ****

    Then, the message for the order being less than the minimum, is displayed. Don't like that first message at all. Is the "unencrypted connection" message new?

    Is anyone else experiencing this problem?
    Last edited by Davef; 02-06-2014, 01:37 PM.

  • #2
    Ive seen this happen but only when a product page somehow ended up as https in the browser. By clicking the add to cart the browser sees it redirecting to an unsecure url and triggers the warning.

    Have you been able to reproduce it?

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    • #3
      Originally posted by Ruppy View Post
      Ive seen this happen but only when a product page somehow ended up as https in the browser. By clicking the add to cart the browser sees it redirecting to an unsecure url and triggers the warning.

      Have you been able to reproduce it?
      Yes, I've reproduced it. Here's what happens when item is less than $25.
      1) Add item for $17.95 (no http)
      2) Click Add to Cart (no http)
      3) Click "Proceed to checkout"
      - Security warning: Popup message regarding unsecure url is displayed.
      - The address bar shows https://www.store.com/error.asp?error=29
      3) Click "Continue" on the popup message
      4) Minimum order message displays (no https). Click "Click here to continue"
      5) Shopping cart is display (no https)
      6) Change qty.
      7) Click Proceed to checkout
      8) Goes directly to order page (with https:)
      Last edited by Davef; 02-06-2014, 04:02 PM. Reason: Clarified steps

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      • #4
        have you tried all browsers, and what browser are you using during the issue?
        TheCartDesigner.com
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        • #5
          That message started showing up on late Saturday evening. We spent the whole weekend working on it, now it seems to be working properly. It has to do with the http: pictures on your pages.

          A very helpful page is Why is my SSL web page insecure? Find the culprit!

          On your settings page, for starters.

          Store URL should be http:
          Secure URL should be https:
          http://www.pack-secure.com

          Packaging and Shipping Supply Specialists

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          • #6
            I've tried the following:
            Browsers: Firefox, Chrome and Safari.
            Desktop & iPad & Iphone

            URLS
            They are correct.

            I've submitted a ticket. We've had a minimum for years. So, something may have changed at the 3dcart side.

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            • #7
              Would anyone be willing to pm me and try to replicate this problem? If you have a Mac, that would be good.

              I received a response from 3Dcart. One tech was able to replicate it, but I think he didn't understand that he has to select an item under $25.00.
              Last edited by Davef; 02-09-2014, 12:09 PM.

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              • #8
                Update: I just heard from 3dcart. They are able to replicate the problem and are working on it.

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                • #9
                  Update: 3D cart recommends that we change our browser setting to not warn about insecure sites. OMG.

                  It was our customer who brought this to our attention and we are able to replicate it.

                  WARNING:
                  If you have minimum settings in your store, I suggest that you check to see if an "unsecure" site message is displayed if the cart total is less than the minimum.

                  The unsecure site warning should NOT be associated with the price limit message. This is a new configuration by 3DCart.

                  Shopping cart total minimum warning should go DIRECTLY to the "Minimum Order Message" which has a http:// link. Instead, they have placed a "Secure Site Warning" ( an https page) displayed before the "Minimum Order Message" (which is http://)

                  If I am incorrect about this, would someone who has a minimum setting on their website, please verify that the insecure site warning is displaying? I'd really appreciate it.

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                  • #10
                    When I was having security warning issues that weren't supposed to happen (bouncing in between secure and unsecure pages really messed things up), I got a dedicated SSL and that fixed it. Don't know if you already have one, but figured I would mention it just in case.

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                    • #11
                      Originally posted by Danab View Post
                      When I was having security warning issues that weren't supposed to happen (bouncing in between secure and unsecure pages really messed things up), I got a dedicated SSL and that fixed it. Don't know if you already have one, but figured I would mention it just in case.
                      Good suggestion. I do have a dedicated SSL.

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                      • #12
                        3D cart was able to identify the problem and has fixed it. Thanks 3dcart.

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                        • #13
                          Glad we could help, Dave.
                          Let us know if you need anything else.
                          Thanks,
                          Bryan Shaw
                          Community Manger at 3dcart
                          [email protected]

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