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  • Skipping Checkout3?

    Is it possible to skip the checkout3 page altogether? All products on our site are free shipping and some of our customers are complaining that the page hangs for minutes. We've had it hang on us when testing also. We've noticed a few transactions ending on checkout3, so we're assuming that it hangs so long (and the progress bar graphic doesn't work most of the time) that people leave and go elsewhere.

    We'd really like to skip it entirely if possible.

  • #2
    checkout 3 is the payment page isnt it? I would think you'd probably not want to bypass that.

    do you mean checkout 2 for shipping?

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    • #3
      Just make a weight based shipping method for free shipping from 0-max weight and delete all other shipping methods. It will not query for rates after that and wont hang.

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      • #4
        Ruppy,

        That seems to have done the trick! We assumed that if it was marked Free Shipping that it wouldn't calculate behind the scenes. We've tested it a couple times and it seems to have worked.

        Thanks again!

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        • #5
          1-page

          why not use one page checkout?

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          • #6
            We'd like to use one page checkout, but when we were using it in the past, the Credit Card option wouldn't show up until after the customer put in their zip code. Via feedback, we were able to determine that it cost us at least one large order because the potential customer saw the page and assumed they could only pay via Paypal.

            We have no clue why the page functions that way, displaying a reduced number of customer checkout choices by default, (it should default as displayed and remove the option if an unacceptable country or zip is selected) but we didn't want it to cost us anymore sales.

            Unfortunately it was a $7,000 sale that went to a competitor...

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            • #7
              Originally posted by DJGearForLess View Post
              We'd like to use one page checkout, but when we were using it in the past, the Credit Card option wouldn't show up until after the customer put in their zip code.

              We have no clue why the page functions that way, displaying a reduced number of customer checkout choices by default, (it should default as displayed and remove the option if an unacceptable country or zip is selected) but we didn't want it to cost us anymore sales.
              It is all in how you setup your template. When you come to our Single Page Checkout, the images of the accepted credit cards are plainly visible before entering any geographic data.

              Come give it a test drive and take a look.
              Jeff

              The Wedding Printer

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              • #8
                I just want to throw my two cents in and say that the shock-based reaction - this thing were we change an entire process because we think we lost one huge sale - is usually not the best idea, and that sometimes those changes only lead to more problems for more customers. Like, we may change the checkout process just because we think a big sale got away; but we don't take into account things like the customer's... savvy and aptitude, browser, plugins, etc.
                - Dean P. e-commerce and small business consulting

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                • #9
                  We agree Dean, but from what we've always learned, the main purpose of a retail-based eCommerce site is to present products to a customer in a simple, complete manner and allow them to check out in the simplest, cleanest, quickest way possible.

                  To eliminate or hide THE major payment option by default seems VERY counter intuitive to that process.

                  And we don't think we lost a sale, the customer told us they would've made the purchase through us had they seen the credit card option.

                  Apparently we also need to take a close look at our cart because we are having a LOT of potential customers putting items in their cart but never going to checkout. Checking shipping can't be the reason because we have free shipping on ALL of our products, so the price showing is the price they pay. Something must be turning them off...

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