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  • First Class Mail disappeared

    I have four stores with 3dcart and have just realized that First Class Mail is suddenly not being shown to my customers as a Shipping Method in ANY of my stores. Nothing has changed on the backend.
    Is anyone else having this problem?
    I'm a bit desperate to get it fixed, since all of our sites sell primarily small, lightweight products and First Class Mail is our most-used option. We will definitely be losing sales.

  • #2
    Tracy,
    I have forwarded this issue to 3dcart's Support Manager.
    Personally, I have no idea what's going on but I'll do what I can to get our crew on it right away.
    Thanks for reaching out... and for your patience. Hang tight. We'll figure this all out.
    Best,
    Bryan Shaw
    Community Manager at 3dcart
    [email protected]

    Comment


    • #3
      Crud!

      Its missing from our store as well (and my most used shipping option too). I double-checked and it is still listed on my shipping options in admin. Have errands to run now, but Ill see about sending in a support ticket to help escalate it. Hopefully this can get fixed ASAP!

      Comment


      • #4
        Dana,
        I will let our developers know and will provide an update as soon as I can.
        Thanks,
        Bryan Shaw
        Community Manager at 3dcart
        [email protected]

        Comment


        • #5
          Quick update.
          If you haven't already, I need you both to submit a support ticket for this. Once complete, post the ticket number and I can escalate the request in an effort to help get this taken care of immediately.
          Thanks,
          Bryan Shaw
          Community Manager at 3dcart
          [email protected]

          Comment


          • #6
            Originally posted by Bryan Shaw View Post
            Quick update.
            If you haven't already, I need you both to submit a support ticket for this. Once complete, post the ticket number and I can escalate the request in an effort to help get this taken care of immediately.
            Thanks,
            Bryan Shaw
            Community Manager at 3dcart
            [email protected]
            Bryan,

            My ticket is #FCJ-809-47156 Thank you for your assistance!

            Dana

            Comment


            • #7
              My pleasure.
              I will have support escalate this request right now.
              Stay tuned,
              Bryan Shaw
              Community Manager at 3dcart
              [email protected]

              Comment


              • #8
                update

                An update - support has gotten First Class to show up again as a method for qualifying orders.
                However, it is now pulling the USPS rates for a letter, rather than for a package. For example, a 2 oz package mailed within my same zip code should be $2.32 in First Class mail, but it is charging customers only the letter-rate of 70 cents.

                Comment


                • #9
                  Well, I'm glad they were able to get things working again. As for the price discrepancy, I will follow up with 3dcart's support manager now to see what I can uncover.
                  Thanks for your patience.
                  Bryan Shaw
                  Community Manager at 3dcart
                  [email protected]

                  Comment


                  • #10
                    Tracy,
                    Can you do me a favor?
                    Reply to the open ticket you have with 3dcart support and explain the pricing issue. Our manager said as soon as that comes in, he'll be able to work on fixing it right away.
                    Thanks,
                    Bryan Shaw
                    Community Manager at 3dcart
                    [email protected]

                    Comment


                    • #11
                      I actually did reply to that open ticket before posting here, about thirty minutes ago.
                      Thanks for staying on top of this.

                      Comment


                      • #12
                        Great! Let me follow up with my crew this morning, and I will let you know what I uncover.
                        Best,
                        Bryan Shaw
                        Community Manager at 3dcart
                        [email protected]

                        Comment


                        • #13
                          We had this happen to our store a few days ago. But the problem was solved by deleting that shipping method and adding "USPS - First Class Package" as a new one.

                          I suspect that this has something to do with the recent increase in rates, perhaps a USPS API issue.

                          Comment


                          • #14
                            It's worth noting that I've had no interruption in my First Class service.

                            Comment


                            • #15
                              Originally posted by cbsteven View Post
                              It's worth noting that I've had no interruption in my First Class service.
                              Do you have any very light things? I noticed it was only effecting packages under 2oz.

                              Comment

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