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Dropped carts

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  • Dropped carts

    I had a customer yesterday really upset that her cart was dropped twice after spending a long time setting them up.
    I noticed that we went to version 6.4.1. Not sure if that is related.

    My question is what causes dropped carts?

    Unrelated question:
    If I am looking at a customer's order, and then I log-out of her account on my computer, the cart is dropped, would the customer's cart on her computer also get dropped?
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