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  • Shipping Insurance

    Question for all....

    Do you offer Shipping Insurance on your items?

    why / why not?

    If so what do you charge?

    By price range or percentage?

    Do you only charge if over a certain price?


    Many, many years ago selling on eBay we always added insurance (required) but since eBay removed the option I have not given it much consideration. Would appreciate some input.

    Thanks
    Rob

  • #2
    It is your responsibility to get an item safe and intact to the buyer. If you don't, then they get a replacement or they can do a credit card chargeback. They don't have to have insurance. Insurance is there to protect you, not the buyer.

    So yes I add insurance to expensive packages. But I do not charge customers for it.

    You might roll it into your shipping charges, though.

    Comment


    • #3
      We add insurance at our cost.
      http://www.pack-secure.com

      Packaging and Shipping Supply Specialists

      Comment


      • #4
        Originally posted by cbsteven View Post
        It is your responsibility to get an item safe and intact to the buyer. If you don't, then they get a replacement or they can do a credit card chargeback. They don't have to have insurance. Insurance is there to protect you, not the buyer.

        So yes I add insurance to expensive packages. But I do not charge customers for it.

        You might roll it into your shipping charges, though.
        -------------------------------------------------------------------------------------

        You are 100% correct BUT not all buyers know that and insurance offered on a purchase is a profit center for retailers. Regardless of whether a customer 'buys insurance' or not the seller is responsible for that item until it is received by the buyer. Offering insurance in the check out has a few advantages......
        1) Customer has more confidence in the package arriving
        2) If customer does not purchase they might not report a lost package -- (which can also be a negative for your business)
        3) Extra profit (100% profit)
        Rob

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        • #5
          remember Priority Mail automatically adds $50 of free insurance ($100 if you qualify for Commercial Plus rates). Insurance does NOT cover theft after delivery. Once the delivery scan has been made at the customer's door, the package is delivered and no longer in the custody of USPS. If the package gets stolen off the porch after delivery, that is not covered by insurance

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          • #6
            UPS adds insurance up to $99.

            You can always request signature required.
            http://www.pack-secure.com

            Packaging and Shipping Supply Specialists

            Comment


            • #7
              If one of my customers uses paypal for their payment I request signature confirmation that can be viewed online, of course most of my items run over $250.00. Paypals terms on charge backs, claims of non receipt, etc. require signature confirmation on orders over $250.00 for seller protection. I've only had two instances where someone claimed non receipt and the delivery confirmation saved my rump on both.

              Keep in mind also with insurance that it only covers non delivery/loss/damage on an item but not theft AFTER delivery. If the carrier scans the item delivered and leaves it on a doorstep and it's stolen...well insurance doesn't cover theft. I learned that one the hard way in the decade+ I've been in business and had it happen. Only once, but once was enough.

              I insure ALL my packages for my own peace of mind. I don't think I've ever had a customer request insurance on their purchase(s).

              Comment


              • #8
                PayPal recently changed the seller and buyer protection requirements. We received this information. Note, the last item is outrageous:

                We’ve expanded the PayPal Seller Protection program to give you even greater coverage on your transactions almost anywhere in the world.* We’d also like to update you on key changes to our Buyer Protection program that may impact your transactions. Here’s what’s changing:

                • Seller Protection now covers transactions even when the buyer’s address is unconfirmed. We’ve removed the ‘confirmed address eligibility’ requirement. That means we’ll cover millions of additional domestic and international transactions so you can sell to more customers and know your eligible transactions are protected.

                If you use the PayPal account filter that blocks unconfirmed addresses, that filter has been turned off allowing more transactions to be eligible for Seller Protection coverage. Make sure you ship the item to the recipient’s shipping address on the Transaction Details page.

                • Starting November 18, buyers will have up to 180 days to file a dispute. In addition, custom-made products will be eligible for PayPal Buyer Protection coverage if the item was not received. Make sure to retain proof of delivery and other evidence of your transaction for at least 180 days to be eligible for Seller Protection. If you receive a claim from a buyer, keep these updates in mind and respond in the Resolution Center as usual. For more detail on all of the User Agreement changes taking effect on November 18, take a look at our Policy Updates page.
                Luxlife

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