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  • Downtime?

    In the last 30 days my store has been down five times, in the past eight days it's been down two times. Is anyone else experiencing downtimes with the sites or is it just me?

    I've submitted tickets each time and support tells me they've performed maintenance and checked things out and it shouldn't be a problem. Then again, my store is down, after they close my ticket. Today, I submitted another ticket, I expect pretty much the same response.

  • #2
    We have had more down time in the past two weeks than we have ever had. If you do not have pingdom setup on your store, I suggest you do. It will keep track of down time etc.
    http://www.pack-secure.com

    Packaging and Shipping Supply Specialists

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    • #3
      Hi guys, it really sucks that you're having problems with the store.


      To Toobusy, I grabbed the ticket you created this morning and escalated it directly to the highest level admins. They will look into in and see what could be happening.

      Pack Secure, I created a new ticket for you and moved it to the same place.

      You guys shouldn't have to worry about responsiveness of your site... You should only have to worry about getting orders and making money. I'll make sure this stuff i looked at by the folks that will fix it.

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      • #4
        Thanks Michael, we did call in a few times for this matter. Hopefully things will get back to normal and stay that way.
        http://www.pack-secure.com

        Packaging and Shipping Supply Specialists

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        • #5
          Michael I received an email a few minutes ago.

          This message is regarding your ticket ID #AQH-104-71189. We are changing the status of this ticket to 'Closed' as we have not received a response from you in 96 hours.

          Ticket ID: AQH-104-71189
          Subject: [3D] Down AGAIN?
          Department: Server Admins
          Type: Issue
          Status: Closed
          Priority: Normal

          Each time I get a pingdom report of down time I forward all information and they just get closed. I've been down 5 times in 30 days, 3 times in 8 days.

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          • #6
            I just spoke to the server admins and it's definitely still open and being looked into.

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            • #7
              Originally posted by 3dcart-Michael View Post
              I just spoke to the server admins and it's definitely still open and being looked into.
              Thanks much!

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              • #8
                I've been having the same issues. I submitted a support ticket this AM and was told that there was a bad component on the system they are "closely monitoring the server to make sure that was the root cause".

                Comment


                • #9
                  HA. I had just submitted a ticket about this and then saw this thread here. Interesting.

                  We seem to be experiencing the same type of thing. In the last 30 days, LOTS of little outages of 5 mins or less - but repeatedly during some days - and then 12 outages of over 5 mins each, including one an hour long, one a half hour long and a few in the 15 min range.

                  I ignore the 1 min stuff because that can be for any reason at all and have nothing to do with 3dcart. The 2 min - 4 min stuff only gets my attention when there are multiples in the same day - up for a while then down, up for while and down, over and over. In the last 24 hours, we've had 7 of them, including one for a full hour.

                  Before that, we were 100% up since Feb 1, 2015 when we had a handful of outages, then back to Jan 26, and so on. It seems to roll in a wave with a period about 5 days long.

                  The important thing to remember about setting up a monitor at Pingdom or at any other monitoring service (though 3dcart seems only to give credence to Pingdom) is that you set up the monitor on your IP address and NOT on your URL. If you set it to something like www.yourwebsite.com then it's much easier to brush aside reported outages by blaming them on the DNS system. It's harder to do that when you're directly 'pinging' your 3dcart server.

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                  • #10
                    Originally posted by jnnjr View Post
                    I've been having the same issues. I submitted a support ticket this AM and was told that there was a bad component on the system they are "closely monitoring the server to make sure that was the root cause".
                    Looks like Support was right on top of this problem. They responded similarly to us and stated that the defective part has been replaced. At this time, it seems to have addressed the problem. They're monitoring for issues and asked us to report any Pingdom events that arise. Since hearing back from them, we have had no new outages.

                    Here's hoping that all is good.

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                    • #11
                      My outages were from 30 minutes to an hour so I was concerned. Got the same email about the defective part being replaced, I'm hoping that takes are of the issue

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                      • #12
                        Down again today. Anyone else? My site was down from 6:05 to 6:34 a.m. EST and down again from 7:05 to 8:05 a.m. EST today. Seven days, four outages.

                        Down AGAIN. 12:05-12:34 p.m.
                        Last edited by Toobusy; 02-15-2015, 11:45 AM.

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                        • #13
                          Our store didn't experience the earlier outages, but today we've been down 3 times ranging from 30 minutes to 3 or 4 minutes.
                          Joanne Barker
                          VS Web Design
                          [email protected]

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                          • #14
                            Our store didn't experience the earlier outages, but today we've been down 3 times ranging from 30 minutes to 3 or 4 minutes.
                            Joanne Barker
                            VS Web Design
                            [email protected]

                            Comment


                            • #15
                              four times today my store has been down. I'm not thrilled. 2 hours of downtime

                              02/15/2015 01:04:30PM 02/15/2015 01:34:30PM
                              02/15/2015 12:04:30PM 02/15/2015 12:34:30PM
                              02/15/2015 07:04:30AM 02/15/2015 07:34:30AM
                              02/15/2015 06:04:30AM 02/15/2015 06:34:30AM

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