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  • Emails not Working

    Ever since i switched my domain to point to my 3dcart, i do not get order emails
    Thoughts?

    The person placing the order gets the email but i do not

  • #2
    Well the customer was receiving them. Now they are not or are they receiving order update emails.

    Hmm did i make a mistake moving to 3dcart. Emails are an important part of a web business.

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    • #3
      Do you still have your MX record for email set to your old email service? Do you plan on using 3DCart's email service? If so, you need to set that up.
      Joanne Barker
      VS Web Design
      [email protected]

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      • #4
        Settings

        Check your settings for emails. There is likely something you didn't set up correctly.

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        • #5
          where do i check those too?

          I set it up in the Smarter Mail and then my outlook client
          Last edited by Chris04626; 12-20-2012, 08:48 PM.

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          • #6
            Originally posted by vswebdesign View Post
            Do you still have your MX record for email set to your old email service? Do you plan on using 3DCart's email service? If so, you need to set that up.
            Where do i change MX record?

            I sent up my email address in the SmarterMail settings and then set it up in Outlook Express

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            • #7
              If you're using the SmarterMail, then you don't need to worry about MX settings (that was only if you were going to use another email service provider). Double check the email settings for your store in the Admin panel against your SmarterMail settings. There's probably some mismatch.

              Also, do you get other emails to your domain (e.g. [email protected], etc.) and it is only the order emails you don't get?
              Last edited by vswebdesign; 12-20-2012, 10:56 PM.
              Joanne Barker
              VS Web Design
              [email protected]

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              • #8
                No im not getting any emails now

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                • #9
                  If i send email using outlook express it sends and i can receive it, but the site is not sending out emails

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                  • #10
                    i got it sorted, said something baout me not having www. in front of my url

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                    • #11
                      For some reason when i set up my email address on my android phone it keeps saying no response from email server

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