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Is there a way to adjust orders once they are completed? I can adjust the quantity but is there a way to substitute or add another product to a completed order? I can't see how but it seems like an obvious thing you should be able to do..maybe I'm missing something?
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Gonzalo Gil
3dCart Support
800-828-6650 x111 -
One thing to add which it looks like that guide doesn't mention:
The "add item" link will not appear unless the order status is "new". So you'll need to change the status if something is "Processing" or whatever, before adding the item.Comment
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thats what the issue is,, it needs to be "new"..thanks!..Comment
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Well that was only helpful up till the point where I was supposed to see the "Customize" button. It doesn't show up for me. I use Category Options instead of product options (I have nearly 70 identical options per product, so I used the Category options to reduce the amount of data entry was required to set up my products) and so apparently this does not work if I use Category Options. I am unable to change the order to a different option for the same product per the customer's request. Any idea how to get around this issue?Originally posted by GonzaloGil View PostComment
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