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Inventory Update Issue

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  • Melissa F
    replied
    Thanks for taking the time to bring this matter to our attention. Our developers are looking into it.
    If you need immediate assistance, feel free to give us a call at 1-800-828-6650. One of our support experts will be happy to help.
    Thanks again,
    Bryan Shaw
    Community Manager at 3dcart
    [email protected]

    Leave a comment:


  • fabricgarden
    replied
    Glad I could help - I still have this issue from time to time.

    3dcart should really investigate.

    Leave a comment:


  • redonion
    replied
    Same issue

    I am now having the same issue. Usually it's been because I have an order that hasn't shipped. Then after I mark it as shipped I can update it. But now I've got a product which will not let me update the inventory no matter what. I receive the same error: Stock Not Updated. Inventory level changed while editing. - but there's nothing going on. I will try what you did with export/import - but seems silly to have to do this. I'm just marking it hidden tonight.

    ....update... I did export, update the quantity then import and that was fine. I can now also go to the product and update the quantity without issue. Glitch somewhere.. but glad there's a workaround!
    Last edited by redonion; 08-30-2013, 10:14 PM. Reason: update

    Leave a comment:


  • fabricgarden
    replied
    I finally worked out that if I export and re-import the offending items, I can update the inventory.

    Not good that help desk was not able to offer a solution!

    Leave a comment:


  • fabricgarden
    replied
    Thanks for the suggestions.

    I have tried logging in via Google Chrome - still get the same issue.

    It is really frustrating - I have had this issue for months!

    Leave a comment:


  • mueller
    replied
    If you need this now I would recommend installing Chrome or Firefox to see if it works.

    Leave a comment:


  • wcsjohn
    replied
    Never seen that either.

    Leave a comment:


  • elightbox
    replied
    I update inventory all the time and I have never seen this.

    Leave a comment:


  • fabricgarden
    started a topic Inventory Update Issue

    Inventory Update Issue

    Hi - I wonder if anyone else has had this issue and what they did to overcome it.

    Intermittently, I get an error message

    Stock Not Updated. Inventory level changed while editing.

    and it simply will not allow me to update the stock levels. I am running Windows 7 and IE 9 fully patched to latest versions.

    I have emailed 3dCart support and they have been unable to assist. Any ideas?

    I need to update stock so that I don't sell what I don't actually have!
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